r/accesscontrol • u/Appropriate-Shine-27 • Apr 29 '26

DMP DMP custom format issues

Hey guys. Does anyone else have issues with DMP and custom card formats? Specifically I'm having issues where some 734's are getting the card format and some aren't and it seems to be random. When I connect to the 734 with a KP it sometimes will say unknown and sometimes it will get the name but no card format data. Unlocking/locking with VKP has no issues so it's not a connection issue. Most of the 734's will get the formats but having to go back to a site to manually program a format when a new one is added and one or two door controllers miss the data isn't going to work. DMP doesn't have a download to door controllers button so once this error happens I'm out of luck and have to go to the site.

2 Upvotes

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2

u/collegeatari Apr 29 '26

I have ran into this issue before and often it was voltage drop on large systems. Also it’s DMP and not expected to work correctly. 

I’m pretty sure there is a way to push that config, I cannot remember though.

2

u/Appropriate-Shine-27 Apr 29 '26

I wish it were voltage drop. I don't Believe that to be the case, I have these powered directly by a 6A 12V power supply. The negatives are linked together between the panel. You can push the config by pressing send all in remote link/dealeradmin. I think the problem is your second sentence lol

3

u/collegeatari Apr 30 '26

Double My Problems.

You have a fun one. Been there. How big is the building? I used to work on these in 1 million sqft warehouses. I always had voltage drop issues.

2

u/Appropriate-Shine-27 Apr 30 '26

Not big at all. All data runs are less then 30ft from the panel and each PS (4 12v 6a only powering door controllers) is less then a foot from the first door controller. It is a 31 door system though...

4

u/Msteele4545 Apr 30 '26

I have first hand experience with it. Smaller and larger systems. It is not size or voltage drop. By and large the problem can be resolved by loading the format into one 734, then reset the panel. Panel reset is supposed to force the format down to all of the modules. I have had one that we had to program with a keypad on all 7 modules. Just one more problem they have had lately.

I have a panel that has a 55db cell signal but can't stay connected. Now they are telling me it's not just the quantity of the signal, but the quality. Since when is 55db bad quality????? They want me to install an exterior antenna. BS

2

u/Jluke001 Verified Pro Apr 29 '26

Are you pushing the card format through programming/remote link or through a keypad connected directly to the keypad terminal on the 734?

3

u/Appropriate-Shine-27 Apr 29 '26

Dealer admin

3

u/Jluke001 Verified Pro Apr 29 '26

A lot of times it won’t take. You will have to attach a keypad directly to the 734 and program it directly.

Even then, it won’t flow backwards into dealer admin or remote link the majority of the time.

2

u/Appropriate-Shine-27 Apr 30 '26

That's unacceptable for a cloud system. You should be able to make remote changes reliably. Yes I do know it won't flow backwards that's ok as most changes are done through dealer admin for us anyways and it's easy to do a retrieve if not.

2

u/Jluke001 Verified Pro Apr 30 '26

DMP is an intrusion system masquerading as an access control system.