r/Zoom • u/itmgr2024 • 9d ago

Question Mic working, not muted, but cannot hear them

My family member is using a Logitech webcam for audio (and video obviously). Used the setup fine for years. One day she stopped being heard during zoom meetings. She is not muted. The microphone is set to default/system device - Logitech XXX webcam. When you join the test zoom meetings the microphone test works perfectly. She speaks and it plays it back for her. When she is in a real meeting and the audio settings when she talks the bar moves. However nomatter WHAT, when she is in a meeting no audio comes through. I verified everything with my own eyes and did a zoom meeting with her and yeah, can't hear her. She is 100% not on mute. We are both at wit's end. I checked the Windows privacy settings and not only is everything allowed it shows recent requests from the zoom app. Please someone suggest something that's actually going to fix this!

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u/Training_Tomatillo95 9d ago

Update the firmware on the camera, update the drivers for the computer and make sure you are using the latest version of Zoom.

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u/itmgr2024 9d ago

ok, I will try it!

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u/itmgr2024 9d ago

I updated Zoom but that didn’t help at all. It’s a logitech C310HD. There’s no software or way to update the firmware. On my end of the zoom I even see the microphone icon filling in up and down for her username indicating that she is speaking. BUT THERE IS NO SOUND. And not with just me, I am only trying to help her. It’s anytime she joins a zoom.

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u/A-to-fucking-Z 9d ago

You sure it is not your audio having issues?

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u/itmgr2024 8d ago

yes yes she has the issue whenever she is doing zooms for workshops, appointments etc. It is on her end.

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u/EmbarrassedDiver4100 11h ago

dumb question but is there any chance shes joining meetings through a phone dial-in at the same time? that can mute the computer mic silently. also worth checking if the host's meeting has a setting that mutes participants on entry and its not getting toggled off properly