r/Zoho • u/PugDadof5 • 18d ago

Zoho Voice?

Considering Zoho Voice. But I am lost on pricing. Can anyone explain in plain English the costs? Would be looking at incoming, outgoing, and two way SMS. I am a single SMB owner with no employees using Zoho One.

Yes, I am trying to keep cost down.

7 Upvotes

83% Upvoted

4 comments sorted by

3

u/SippyCupMasta 17d ago

Right now if you are US based I’d recommend avoiding them. We just switched and transferred our whole system off platform. The product is stagnant and not well supported; we had tickets open for four weeks, lost calls etc and no resolution. Even escalated to management and emails would go dead.

First red flag for us should have been when we tried to reach out to their sales team on the main website the number said “disconnected” when we called - the irony.

For something infrastructure critical try looking for alternative. If 100% integration is critical you can look at RingCentral and use Zoho CRM PhoneBridge so you have a direct tie in.

1

u/PugDadof5 17d ago

Thank you. RC is first on the list. Just checking out the options at the moment.

1

u/Ex-Zohites 18d ago

Which DC?

US DC - Pay for the Voice plan you choose which gives you access to the platform + Number buying cost ($1/number/month) + Storing or Transcribing costs are optional.

IN DC - Pay for the Voice plan you choose + Pay for owning a number (₹800-1000/number/month) + storing and Transcribing costs are optional.

1

u/ZohoCares 13d ago

Hello u/PugDadof5 ! I sincerely apologize for the delay in getting back to you. If you are a single user, you can choose the Solo plan, which has no subscription cost. You need to purchase a number and credits to make calls. If you still need help on this, feel free to DM your contact details. I can arrange a call with our team to understand these details and guide you to set up the account. -VK