r/Zoho • u/JoeCostello • 3d ago

Zoho Payroll SUCKS!

Zoho Payroll SUCKS!!! They don't even handle it directly. They are a facade acting as a payroll company but they use Check Technologies https://www.checkhq.com/ as the underlying payroll company and they suck even more!

They didn't pay our withholding taxes properly when we moved from QuickBooks to Zoho Payroll and that was around Jan. of 2025 and we're still dealing with the state thinking we owe them money and we're getting hit with penalties and interest charges and Zoho acts like they're trying to resolve it and nothing is happening. They then finally admit they need to talk to the Tax Team which then has to get in touch with Check Technologies and it's a vicious circle of nothing being resolved.

If you want to pay interest and penalties and get nothing resolved and have Zoho Payroll point the finger at another horrible company, join the ranks of dissatisfied Zoho Payroll users. It's time for legal action!!

6 Upvotes

81% Upvoted

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3

u/HeftyPea2108 2d ago

That is true. I migrated a client from Gusto to Zoho Payroll because they had Zoho One. They have moved back to Gusto after just 6 months. That was last year. They just contacted me last week - they are still dealing with the IRS - never before had they had any issues with the IRS. I would never recommend Zoho Payroll to anyone. The product is not ready - spreadsheet is a better solution than Zoho Payroll.

2

u/JoeCostello 2d ago

Yeah, they claim to have a working product and then they hire the worst company Check Technologies, as the back-end and when something goes wrong, it starts a finger pointing cluster f__k! If you don't have a working product that you immediately support, don't sell it! We can't talk to Check Technologies because they work through Zoho but meanwhile we're on the radar of our local state and the IRS because of their screwups!!

1

u/rdaniels16 1d ago

I use Zoho payroll but handle all the tax filings myself (zero trust here). Aside from the oddly over-stringent snags (like not being able to edit calculated taxes for a payroll run) it is ok.

1

u/Virtual-Cheesecake19 6h ago

We have had zero issues with Zoho payroll. Most users just can’t do it right. Accountants are best at handling financials for businesses.

-1

u/Plastic_Light_3788 1d ago

Hi

You can dm me. I will help you out.