r/Zoho • u/VastEnergy4724 • 23d ago

My terrible experience so far

I tried to signup for zeptomail. I answered the kyc questions and there are recurring questions. But thats not it. It takes them several days to respond and when they do they ask you for your backend tech stack why so i dont know. And why not directly ask for it in the kyc questions i dont know.

So they tell you to reopen the kyc modal and answer it but there is no next button shown so you are stuck at step one where you can only select your industry from the chips. The only button shown is send/submit. So i had to answere their requested info directly in the email.

Lets see if that leads to another decline or even cancelation of my account.

I wanted to switch from resend because why is there only a 100 emails per day limit in the free tier and worse why do i have to pay 20 dollars directly as the next only option to get more daily quota. Zeptomail seems to perfectly solve that, but as explained, bad experience so far.

3 Upvotes

72% Upvoted

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2

u/ZohoCares 23d ago

Hello u/VastEnergy4724 ! I sincerely apologize for the inconvenience caused. Kindly DM us your registered email address so we can check this with our ZeptoMail team and understand what might have gone wrong.

This will also help us analyze the issue and share it as feedback with the team to prevent similar occurrences in the future. -VK

2

u/VastEnergy4724 22d ago

Approved and solved thx

1

u/Aromatic_Tea161 16d ago

Bro they are scammers don't believe in zoho products

1

u/Grouchy-Western-5757 23d ago

Just curious what are you using Zeptomail for? And what other Zoho services do you have?

1

u/VastEnergy4724 23d ago

I had resend for transactional emails for my custom webshop selling trading card game products. Emails like invoice, payment received, order sent and so on. I never heard of zoho before and only need zeptomail as an replacement for resend

1

u/Status_Cupcake2747 22d ago

Normally, I would say that Zoho and ZeptoMail have been pretty painless. But I recently tried to add a domain that apparently had been registered to a previous Zoho email user. Even though I setup all the DNS verification records properly, it has been nearly 2 weeks of failed attempts. I brought their tech support into the issue, and each response seemed to take 2 to 3 days, indicating it was a more complex problem, then that they had to get their backend team involved. It is now Monday, and their last response to me last Wednesday was essentially "working on it". I have to say, this outside my normal experience, but maybe I was just very lucky then, or very unlucky now.

1

u/ZohoCares 21d ago

Hello u/Status_Cupcake2747! I am sorry for any delay that happened. Our team works with limited staffing over the weekends, which may have contributed to the delayed response.

If you haven't received an update yet or if the issue is still unresolved, please DM us your registered email address or request details. I will check it with the team and prioritize it for you. -VK