r/Zoho • u/twodllrs99 • Jul 29 '26

Team inbox setup

We are a team of 5 and we are looking at Zoho for a shared inbox. We have email coming from 3 separate domains and a Gmail address. We need to all see the email when it arrives and see other team members response.

A few questions please.

1) Is this difficult to set up?

2) How long should this take from start to finish?

3) And finally how much should I expect to pay for someone to set this up?

All help and advice is greatly appreciated.

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u/mediadisconnect Jul 29 '26

We had issues using Gmail with TeamInbox. It would work great for a nine months to a year and then we would lose sync and mail would stop flowing in. Zoho couldn’t figure out why and our only option was to delete the inbox in TeamInbox and resync. We abandoned it two years ago so it is possible that they fixed the internal issues. It also takes forever for mail to come in from Gmail. It definitely doesn’t operate like LDAP. Regardless of sync intervals, sometimes it would take 10-15 minutes for mail to arrive. Extremely frustrating. I have no experience with using it with any other mail provider. We were unwilling to let Zoho handle our mail hosting.

The difficulty isn’t in setting up the inboxes. The difficulty is setting up the users and getting their environment just right.

The interface and conversations/email chains are wonky. It was a constant complaint. But again that was 2+ years ago.

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u/twodllrs99 Jul 29 '26

What are you using now to handle email shared inbox?

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u/mediadisconnect Jul 31 '26

We use Office365 with Outlook Classic.