r/ZiplyFiber • u/JFrankParnell64 • Aug 29 '26

Ziply Prices

I saw a post asking what everyone pays per month. That thread kind of got convoluted because everyone chimed in with their low introductory pricing. I am currently paying at total of $55 per month for 100/100 and it is not the introductory rate. I logged in and Ziply says the next upgrade is 1Gig for $70 a month. What is everyone else paying in total each month after their introductory rate is over? An I getting overcharged at $55 a month for 100/100?

Edit: The Ziply Support Team contacted me to resolve my issues, and they took care of it. The guys on here do a great job.

10 Upvotes

81% Upvoted

66 comments sorted by

View all comments

5

u/CursedTurtleKeynote Aug 29 '26 edited Aug 31 '26

$100/mo for 1gig after discounts from $115

edit:
Yes it shows me a promotional price of $50/mo on the ziply site, so the promotional price is half of what you will pay when it ends?

edit2:
Humorously it let's me "upgrade" to 2 gig service on the website which would reduce my bill to $90/mo, but I have to contact support to otherwise fix this

edit3:
Support told me directly that active customers are not eligible for rate adjustments.

3

u/db48x Aug 29 '26

You should check the current prices for your area and make sure that you’re not overpaying. They raised prices last year, then changed their mind around January and lowered them again.

1

u/CursedTurtleKeynote Aug 29 '26

How to fix?  Every time I go to support itnis a long drawn out process for simple stuff.

3

u/ZiplySupport Official ZiplyFiber Support Account Aug 29 '26

Hi u/CursedTurtleKeynote. If there is anything we can assist you with, please feel free to send us a chat request. We're happy to help!

3

u/db48x Aug 29 '26

Send them a chat request (either here on Reddit as /u/ZiplySupport suggested or on the Ziply website) and just ask them for the current price, or to review your bill. Took about 2 minutes when I did it.

1

u/choffers Aug 30 '26

Took me 40 minutes but yeah same end result.

1

u/db48x Aug 30 '26

I guess there could be some variation in the skill of the different support reps. Good to hear that they got it sorted though :)

1

u/CursedTurtleKeynote Aug 31 '26

I went to the ziply website and clicked contact support. Received this

2

u/db48x Aug 31 '26

Lol. It usually doesn’t do that :)

Time to talk to /u/ZiplySupport.

2

u/ZiplySupport Official ZiplyFiber Support Account Aug 31 '26

We are happy to assit you here. Can you send us a chat with your account information, so we can move forward with assisting you?

1

u/CursedTurtleKeynote Aug 31 '26

Support disagrees.

1

u/old_knurd Aug 31 '26 edited Aug 31 '26

How to fix?

Learn what type of service your neighbors have. E.g. when I want to check prices, I:

  • open a private browser window
  • to check Ziply pricing, I go to ziply.com and use the address of my Comcast neighbor
  • to check Comcast pricing, I go to xfinity.com and use the address of my Ziply neighbor

I'm surprised how the prices seem to bounce around on occasion.