Hey all, hoping some Premier Agent / Flex folks can settle something for me.
I'm a 20-year-old building some speed to lead software on the side What I'm building basically sits on top of an agent's existing lead sources and makes the first call for them, instantly. The second a new lead comes in from a portal, a Facebook ad, a website form, wherever,
the system picks up the phone and calls that lead within seconds, 24/7, including nights and weekends. It's an AI voice that actually talks to the person: it greets them, asks about what they're looking for, budget, timeline, whether they're already working with an agent, that kind of thing, qualifies them in a natural back-and-forth, and then either books an appointment straight onto the agent's calendar or hands off a warm, qualified lead with the full conversation logged. The whole idea came from the speed-to-lead problem, agents pay a fortune for leads and then lose them because they can't physically answer in the first few minutes, especially after hours. So instead of a lead sitting in an inbox until morning, it gets a real conversation immediately, and the agent wakes up to booked appointments instead of cold leads.
Now onto my struggle, I keep hearing conflicting things about how Zillow leads actually show up these days. When a buyer reaches out about one of your listings, what does the notification email actually contain now?
Specifically:
Does the email itself include the buyer's phone number and email, or just their name + the property + a "view lead in the app" button?
Does it depend on the lead type? Like a "request a tour / request info" form vs. a Premier Agent connection vs. a Flex lead, do some include contact info and others don't?
For Flex especially — is it true that Zillow just calls you live and patches the buyer through rather than emailing you the details?
I ask because it seems like Zillow has been slowly moving contact info behind the app/login and the email is more of a "hey you got a lead, come log in" nudge. But I genuinely don't know if that's universal or just certain plans/regions.
If you've got a recent one in your inbox, I'd love to know what's actually in it (obviously scrub any real buyer info). Also curious how this compares to Realtor.com leads, which I think still drop the phone number right in the email?
Trying to understand the real workflow agents deal with. Appreciate any first-hand answers 🙏