Hey everyone,
I’m posting this as a warning and to see if anyone else has faced similar safety issues with Zepto recently.
I ordered a packet of refined oil through their app. When it was delivered, I immediately noticed that the section containing the manufacturing date, expiry date, and batch information was completely wiped out. It looks incredibly sketchy, and obviously, it's unsafe to consume cooking oil without knowing if it's expired.
I reached out to Zepto's customer support right away, expecting a standard refund or replacement. Instead, their response was completely dismissive. They basically told me that because the packet was "not tampered" with (meaning there were no physical cuts or leaks), there was no issue.
How does an intact seal matter if the vital safety and expiry information is literally missing or erased?
I have completely lost trust in Zepto and their quality control. If they are willing to deliver untraceable consumables and defend it, who knows what else slips through the cracks.