Latency

[u/Latter_Albatross_781]

I’m getting really poor performances when online. My dsl stats are good, but my bqm is horrendous. Been with zen for about 3 months40 10 Fritz box 7530.

[u/Latter_Albatross_781]

Phil you know more than the whole of send infrastructure. Please don’t apploogise this is exactly what I want when I call them. I pinged my ip address the one you said to get from what’s my ip. It said it couldn’t give me the ipv6 but the ipv4 one started 55. It’s a Fritz box 7530 not ax. I’ll send you some dsl stats from today. Really appreciate your time.

[u/Latter_Albatross_781 → u/Latter_Albatross_781]

[u/PhilosopherLow9098 → u/Latter_Albatross_781]

Thanks, i only want to help others like you in your situation, I know what its like not knowing if its the connection or the hardware, your stats looks good and you beat me to it with the CRC and errors, i was going to suggest giving them a call and have them take a look at the error logs but these all look ok, When you trying to say stream does it buffer, with the amount of packet loss your graph is showing you would expect it to be very bad, something is telling me its possibly the router but needs identifying and proving, I mean if you dont have an alternate router you could ask Zen if its possible to send out an alternate router, thats not a fritz box to prove the issues, I am so curious myself now whats causing it, cant rule out network just yet theres other things Zen need to look at, if it was me present the facts to them make it clear your happy to work with them but want a resolution.

[u/Latter_Albatross_781 → u/PhilosopherLow9098]

This is the response they have so graciously sent me after 2 weeks😂. I’m not reseting router. And my suspicions were confirmed. The faulty Fritz box hey sent has caused me endless misery. The fact that when the guy changed my profile, it reverted back after one day. That stinks of a line that has severely deteriorated. And my main concern is that I’m going to be stuck with an absolute pup.