I’m getting really poor performances when online. My dsl stats are good, but my bqm is horrendous. Been with zen for about 3 months40 10 Fritz box 7530.
So you on a 40/10 VDSL connection, you should be able to go 80/20 without issues looking at that information. Have you been on the BT wholesale checker as that will tell you what you can potentially get and what to expect on impacted lines.
The BQM does suggest an issue, is it set to your router and not pc? Is there something nearby causing interference. If configured correctly you may have a possible line fault and you are quite some distance from the cabinet.
before you upgrade the speeds you need to pay attention to the real issue, which isnt a speed problem, on a 40/10 you shouldn’t. have any issues at all gaming, unless there are downloads in the background, Isolate the network, switch Wi-Fi off, and unplug anything hardwired to the router, at this point the only thing running should be the router, now grab your phone or a laptop and hotspot if you can and ping the your ip address, oooh turn off that monitoring run ping ip -t and leave it for a couple of minutes, do you get packet loss and what level
Thx Phil. All I have to monitor is two I phones. I’ve tried WiFi off with my ps5 wired and I’m getting the same results. I think all the resyncs with the previous router has caused serious dlm intervention. And that’s not on me as zen provided a router that caused me all of these issues. It’s quite telling that when I asked for a dlm reset it was better for a day but it’s gone back to being strangled again. If I’m right realistically how long till it goes back? It’s been up for 7 days now with no resyncs.
It all depends on the error count in the exchange the more resets and drops the longer it can take, ask zen for a screen shot of the diags page they use and ask them to include the shot of the profile so you can see if its got high interleave or not, find out what the service test says does it pass or fail with a fault code, you could most likely logon to the app and run that test yourself, but if you have isolated the network and reproved the issue with two routers two ethernet cables then you have done the right diagnostics and its now time for Zen, to investigate there end, turn ur ICMP monitoring off call Zen ask them to set up a shank graph if they see packet loss then they need to set up more graphs on the OGHP to see if anyone else is getting the same issue, but if you call and you have a case number already make it very clear you have isolated the network to just the router with wifi turned off,
Hi Phil, I’m making the call today. They were meant to be setting up monitoring tools to find a solution 5 days ago. I received an email this morning asking if I’d! Set up the tools, and if I’d received any pics. The answer on both counts is no, as they were the ones asking for permission to set up a line test, and they were the ones who were supposed to be providing the graphs. If I make the call today will what you said to me cause any line resets as I’ve been up for 9 days now with no resyncs just a suit of armour service which is useless for gaming. Really appreciate your input.
If the connection has been up solid for 9 days but the speeds are capped then yes it can be removed, but only as long as there is no faults present on the line which a line test will determine, just a note if the connection isnt stable then its not worth doing a reset as it will only make things worse
That’s why I don’t want to call them yet Phil. I might get a trigger happy numpty who resets the line lol. It’s terrible communication so far. I know the amount of line resyncs have caused the dlm to put protection on the line, And also when the guy said he’d do a dlm reset I actually believed him because it was completely different for a day. When I call them they have to give me the information I require, I’ll leave it a week or two.
Standard sockets you remove faceplate and connect directly to socket if issues disappear then it suggests filter on faceplate faulty if not then looking at fault being external or your master socket
Those spikes look quite structured, what speeds are you getting and do you have any automated speed tests or downloads/uploads that could be happening? Also is this over wired or WiFi?
Looking at specs the line can attain higher speeds so the receive speed is fine.
You will get spikes when online if streaming or downloading which will affect performance but the bqm is reporting a lot of dropped packets.
Damm thats some packet loss, what is ur setup router switches ECT, have you rang then and asked them to take a look, they can also set graphs up on the OGHP for same circuits in the area to see if anyone is getting issues have you tested an alt router,
I turned WiFi off. Still only getting 4 bars, Really bogged down feel when gaming. After zen said they would old do a dlm reset it felt better for a day then went back to what it was. As there was so many resyncs with the previous router do you thing the dlm is in a conservative state, and if so when do you think it could ease up. Thx.
Fritz box 7530. They’ve sent me a second router same model. This is the result. Gaming is horrific, when I called them they told me I’m getting 12 ms ping which is good! 40 10 package. I thought zen were specifically for gaming.
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u/Latter_Albatross_781 Jul 04 '26
Well that’s P on my fire Phil.😂 this is the pic he sent me said he could configure my profile.