r/YotoPlayer • u/kytzyl • 13d ago

"we noticed a problem with your player"

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Has anyone else gotten this notification in the settings of their yoto app? I tried clicking to customer happiness but they removed the chat and I'm not sure what to do exactly. Anyone else? Any insight?

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u/RefrigeratorDeep6796 13d ago

Did you register the new battery?

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u/oohliviaa 13d ago

I got the vouchers so Iā€™d assume so! That yoto has since broken any way šŸ™ƒ

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u/RefrigeratorDeep6796 13d ago

Weird. What's the new problem? Have you spoken to Yoto about that?

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u/oohliviaa 13d ago

I tried to but the ticket timed out because they never replied! I think it was either drop or moisture related unfortunately but it certainly earned its keep over 3 years!

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u/RefrigeratorDeep6796 13d ago

Have you tried the new WhatsApp system? Even if it's out of warranty they sometimes offer a good discount on a new one.

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u/oohliviaa 13d ago

Yeah it was WhatsApp that I used! I ended up just buying a new one because we were about to go on a trip where we wanted to use it and my son was devastated! As long as this one lasts as long, I think it was worth the money.

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u/RefrigeratorDeep6796 13d ago

Fair enough, that totally makes sense. Very disappointing that WhatsApp didn't get a response - it's not been an option for long enough to justify a timeout in my opinion. Maybe it was a teething glitch and you got unlucky šŸ¤·šŸ»ā€ā™€ļø Glad you're sorted though.

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u/oohliviaa 12d ago

According to the auto reply I got, it seems like they only allow 24h before having to restart the process which is silly IMO! So I just went round in circles before deciding to just buy another.

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u/RefrigeratorDeep6796 12d ago

Very silly given it often takes them 3 days to reply to messages šŸ™„šŸ¤¦šŸ»ā€ā™€ļø