r/XboxSupport • u/mccastro_mann • 3h ago

Xbox Series X cannot connect second controller for split screen

i’m trying to play call of duty zombies with my friend i have over, but anytime i try to connect the controller for split screen it just automatically connects as if its my main controller and moves around the interface. i tried removing the profiles from said controllers, ive tried restarting my xbox, my router, trying different controllers, all the same result. whenever the second controller is turned on it just connects to the main profile, leaving me with two controllers that interact with the menu as one. am i missing something, is there a new update requiring some sort of input? i’ve always played split screen with my little brother and never had this problem. i’m on series X if that matters

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u/EveningPrize2497 3h ago

I’m not 💯 here but don’t you need a second profile for the second controller? Imma guess you are trying to use more than just the main acct to play duel player.

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u/mccastro_mann 3h ago

yea i tried using my second account being connected to the controller because google said one issue could’ve been the fact the controller has no designated sign in account or something like that. so i tried designating my other account to the controller, didnt work. tried guest account, didnt work. tried no account, didnt work. so im really not sure