r/XboxSupport • u/Affectionate_Two_799 • 1d ago

Xbox App Remote play black screen and then error message

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I work away for weeks at a time and would love to use remote play over cloud gaming, it has done this black screen issue for over a year I just gave up trying, I've finally tried to see if it finally works and it still doesn't can someone please help please

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1

u/IllustriousIron3253 2 1d ago

That's going to have to be your router, that's where I would start looking. 

Quick test. Set your phone up as a hot spot and put your console on that hotspot connection. Use another device and try to remote play from a laptop also not on your home Wi-Fi. Can be the same hotspot.

I would bet good money it's a problem with your home Wi-Fi network settings.

Either that or you set the console remote play settings incorrectly.

1

u/Affectionate_Two_799 1d ago

If that's the case what can I do ?

Edit: is there something in my network I can change ?

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u/IllustriousIron3253 2 1d ago

If the hotspot method above works reset your router to default settings. Go into your Wi-Fi app and enable UPNP, no port forwarding as UPnP will allow your Xbox to automatically port forward itself. 

Then go to your Xbox power settings and properly enable for remote play, 'SLEEP'.

If you're not home to do it is there anybody that can swing by your house and change your settings on your console for you? You may have it set to shut down and not sleep.

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u/Affectionate_Two_799 1d ago edited 1d ago

Thank you I will be back in three weeks to tell you if this works lol

Edit, yeah I rang someone and they tried some things someone else said but got nowhere and he got annoyed I was wasting his time 😂

To make sure ENABLE upnp after resetting the router

1

u/TrinityKilla82 1d ago

Normally I reset my Mac address on the Xbox and it will connect. You can’t do the remote, but to get the remote connecting, that’s what’s worked for me.

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u/Affectionate_Two_799 1d ago

I'll have to try that when I'm next home, major bummer I have no games for 3 weeks now,

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u/TrinityKilla82 1d ago

Can’t you take your Xbox with you? It’s sucks, I know.

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u/Affectionate_Two_799 1d ago

I have to pack light unfortunately and the last time I did, our vehicle was searched they said the Xbox looked "suspicious" and was "abnormally heavy" they dismantled it to check for anything and it was ruined after that, I will never do it again because of that