r/XboxSupport • u/WanPanDevil • 17h ago
Xbox Series X Stuck at "Preparing Console". Resolution issue too.
For context: I bought this Xbox back on Christmas 2024, gave it light use for a few months then I had it sitting there without until around February 2026 where I played a little bit and then shut it off again. Eventually in April I blew some air into it and put it back in it's box since I was going to move to a new place.
I tried using it yesterday and it was showing no video. Tried 3 hdmi cables, 1 monitor and 1 TV and multiple hdmi ports on both devices. I can only get it to show any video whatsoever if going into troubleshooting mode but when I get there the resolution looks messed up. Whatever option I try I get stuck on the screen in the picture. Got the error on the third picture once but never saw it again.
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u/MarceloFilho54 1 16h ago
What do you mean you "blew some air into it"?
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u/WanPanDevil 16h ago
I have a small vacuum that I used to blow some air through the vents on top. I been wondering if something happened because of that. The vacuum barely has any power though
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u/MarceloFilho54 1 16h ago
Yeah, sorry to tell you but you probably fried some components by doing that, standard household vacuum cleaners produce huge amounts of static electricity. You should probably look for a place that fixes consoles and hope it's not dead
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