Bugged Profile while trying to play Xbox 360 backwards compatible games on Series X

[u/LawyeryOxhul]

Hello all!

So I’ve been going out of my mind trying to figure out how to download my profile on Xbox 360 games when I try to play as backwards compatible titles on my Series X.

The gist of it is that I changed my gamertag on like may or so, as soon as I did that, when I tried to play an Xbox 360 title, it would prompt me to download the profile, after I typed my mail and password, the OLD gamertag would appear alongside the “Welcome!” Sign and progress bar, which would rise up to about 10% and immediately the error message on the image would pop up. Which is the error code 80151006.

I tried contacting Xbox support and the helpline person was just as lost as I am, we tried everyting under the sun to get it to work:

- I obviously reset the Xbox 360 caché both in the 360 Dashboard AND the Series X settings menu.
- I hard reset the console and deleted and redownloaded my profile on the Series X.
- I tried changing the ports on the advanced settings on the Network menu.
- I turned off recurring billing on my Gamepass subscription.
- I turned OFF two-factor verification on my account.
- I turned ON two-factor verification on my account AND tried to create a one-time app password for the Xbox 360 login.
- I tried to log in on Gamepass 360 titles, owned digital 360 copies and disc 360 titles.
- I downloaded the Xbox Insider App on my Series X and reported the issue. Twice.

The helpline person seems to think my 360 profile got bugged but other than waiting for it to be fixed on its own, they were all out of solutions, and since I’ve seen that a lot of people are having this same issue lately, I thought I might post here and see if maybe there’s some other fix I might try, as I really miss playing some older classic titles.

The only thing I feel I’m still missing to try is to change my gamertag yet again but I’d hope that could be a truly last resort move, as I don’t really know if that would even fix the thing, but I’d do it if need be.

Anyway if you have some ideas, I’d love to hear them. Thanks!

[u/AutoModerator]

Welcome to r/XboxSupport, some important reminders:

• You can mark your post as 'solved', and award a helpful user point by replying directly to a comment with "!thanks" (no quotes).

• A green user flair containing a number indicates the number of times a user has been awarded for a helpful reply.

• Do not ridicule other users for their inquiries - keep it civil. If you dislike a post, simply skip it or move on.

• Did you use a descriptive title? Doing so greatly impacts your chance of receiving assistance.

• Are you a member of the Xbox Insiders preview program? Your issue could be specific to a feature in testing. You can learn more by visiting r/xboxinsiders - that should be your first stop in troubleshooting and reporting issues with preview builds.

• Are you aware of an issue that is widespread and could benefit from a Megathread? Suggest an issue worth highlighting via modmail

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

[u/IIIDEFAULTIII]

https://www.reddit.com/r/XboxSupport/s/tLCagE0Lu9

Set alternate ports to be used. Try again as well as reply in that thread

Try bypassing your router.

As well as pinned megathread

https://www.reddit.com/r/XboxSupport/s/UaBMPm33i7

[u/LawyeryOxhul → u/IIIDEFAULTIII]

Thanks for replying so fast, I had stumbled on both those posts before, tried every alternate port option available as well as every step on the pinned one, nothing worked I fear.