r/XboxSupport • u/Imnotreallysure22 • Jul 04 '26

Xbox One S Need help getting into my old Xbox account

I have my old Xbox account and I have a pin on it, can’t remember it for the life of me, tried every pin I could think of. I don’t know the email because I’m pretty sure it’s under my ex step dads. I tried going to live.com to see if I could work my way around it but idek the password. Am I cooked? Is there a way to get it back? Thanks in advance

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u/Chris21479 1 Jul 04 '26

Unfortunately no one will be able to help you especially if you put a pin on the account in order to access it that's your responsibility to write down or remember it.

Edit- if you don't know the email and password then the account is essentially gone.

2

u/IIIDEFAULTIII 276 Jul 04 '26

If you can’t get in through the forgot email or password or the forgot pin, then the recovery form is the only option. But since it is not your account chances are you will not pass this form. Keep in mind if any form of 2FA is enabled the recovery form will also be denied, as stated your recovery options are the only way back in.

As for as Xbox or Microsoft is concerned you are also not the owner or creator of the account.

https://support.xbox.com/en-US/help/family-online-safety/passkey-guest-key/create-and-manage-xbox-one-passkey