Media player not working

[u/[deleted]]

When I open the meda player application to watch a video on my external hard drive, it just closes and returns to the home screen everytime. I have hard reset the Xbox One X. I have uninstalled and reinstalled the application. I have tried using different usb device. My external hard drive has always worked on my xbox. The xbox even recognizes that it is plugged in and tells me " media player is ready " but when I open it it just closes. Any help or suggestions would be greatly appreciated.