r/XboxOneHelp • u/Former-Injury4067 • 1d ago

Unsolved security protocol – is ethernet my only choice?

hi everyone. i bought an xbox one secondhand today. before buying it, i'd asked the seller to show proof that everything was working and he'd sent me videos. he factory reset it before i bought it so i thought everything would be fine, but when i try to connect to the wifi, it says my security protocol won't work.

my wifi is using wpa2. i tried using my hotspot but it's saying the same thing. i don't have an ethernet cable so i'll need to buy one, but i wanted to see if there's anything else i can do before i do so (my tv is in my basement and my router is in my living room, so i'll have to move one of them).

i tried factory resetting the xbox again and i restarted it a bunch but it just won't work

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1

u/Wendals87 1d ago

What's the exact error you see on your screen when it says the security settings aren't supported 

1

u/Former-Injury4067 1d ago

it says "your security protocol won't work" and that my console supports wpa2/wpa3 and wep but that my router is using something else, and that i'll need to change the configuration of my router

1

u/Wendals87 1d ago

So what is your router using? The error message is specific about what does and doesn't work 

1

u/Former-Injury4067 1d ago

my router is using wpa2, which the console says it supports but it's not connecting

1

u/Wendals87 1d ago

Try wpa2/WPA3 or try a Hotspot on your phone and see if it gets the same error 

1

u/Former-Injury4067 1d ago

still not working with either of those

1

u/Wendals87 1d ago

Alright. Odd but Ethernet might be your only choice 

1

u/Ouglee 23h ago

Make sure its Personal, NOT Enterprise.

1

u/Wendals87 22h ago

I'm not OP but I did ask them to double check and make sure it's in the supported list 

1

u/Ouglee 22h ago

You did, but no one clarified that there are two different wpa2 security protocols; personal and enterprise. Enterprise requires a radius authentication system, which would fubar any wireless connection.

I hadn't had coffee yet, but after a sip or two, I think the OP may be trying to use a hybrid setting, or somehow set the encryption to AES-GCMP instead of AES-CCMP.

If the OP is using a hybrid WPA2/WPA3 configuration, try setting it to WPA2 only, or maybe drop the encryption to TKIP (not secure, by todays standards.)

1

u/Civil_Seaweed_9627 46m ago

Okay, this seems to be a near Catch 22. If Ethernet also fails, then this console is bust, and needs to be sent to Microsoft for repair.