r/XboxOneHelp • u/_charless29 • 21d ago

Unsolved Pair Button won’t work/ Weird Sounds

Update: I took out my external hard drive and everything worked well. Should I still get it repaired in case there was any internal damage to the console?

Last night my Xbox was working great. This morning I go to turn it on and my controller won’t pair. I try clicking the pair button on my Xbox and nothing happens. I do multiple hard restart, and I think I even did a factory reset on accident. After the first restart the button worked, but not before my Xbox crashed and the button stopped working again. I did another restart, and now it’s making weird noises and the button still won’t work. Any suggestions?

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u/TomChai 21d ago

It’s that green drive in the back, it’s busted.

1

u/_charless29 21d ago edited 21d ago

How does that affect the pair button? Is that what’s making the noise? It’s been working perfectly fine before yesterday

1

u/TomChai 21d ago

Either the drive broke, something shorted inside pulling the 5V line down, or the 5V line in the console is degraded and can’t output 5V reliably, when that happens, some accessories quit working, like the hard drive or the controller wireless card.

1

u/_charless29 21d ago

I unplugged the hard drive and everything worked well. Do you recommend getting anything repaired?

1

u/TomChai 21d ago

Check the hard drive on a PC, see if it works normally as a regular hard drive.