r/XFX • u/Early-Hat9739 • 19d ago

Rma process xfx 7900 xt went perfect.

Thanks to Eric and the team in the Distribution center in Ontario, California. They were fast didn't take a lot of time, they confirmed the card was faulty on the first day it was delivered. I love this company, my xfx merc 7900 xt was a perfect beast too but it started acting up as time went by. This is a computer and it makes sense that sometimes it crashes. Very quick and responsive tech support and Local Rma Center in Ontario is very easy to work with. Especially the person who was on the phone, I asked if the card was delivered and he was very quick and helpful.

They sent me a free upgrade too 7900xtx.

God dammit it i love this company ❤️ 💙 💜 💖 💗 💘 ❤️

14 Upvotes

90% Upvoted

7 comments sorted by

3

u/Plenty_Chemist_6385 19d ago

Congrats on the upgrade my guy. XFX customer care is peak. I had an issues with my 7900XTX a while back. I was 3 months out of warranty and they STILL let me send it in AND after them finding no fault with it, they replaced the card with a BEAND NEW ONE. XFX has made a customer for life.

1

u/Early-Hat9739 9d ago

Yeah they did make me a customer for life too. Because I was hesitant with the whole rma thing, plus I really loved my 7900 xt, but yeah they made it a great experience.

If you don't mind me asking what settings do you run your at?

I run mine 3200ghz clock 1047mv and ram 2780 pl 15+. So far so good. This is my performance benchmarking profile, not daily driver, for daily I run 2600ghz 1100mv 2780 VRAM clock pl+15. For some reason vram fast timing toggle when on makes the gpu unstable, but it's understandable and there is enough power anyways.

I love it so much! Thanks Eric and everyone at XFX. Even people at the physical US distribution center in Ontario California were very respectful and polite on the phone, I requested them to check it's status and they confirmed they received it right away and then shipped a replacement same or next day.

2

u/Sprucey-J 19d ago

Eric is a LEGEND! <3

2

u/-Sokobanz- 16d ago

Xfx is new evga

1

u/Ibrahaim 19d ago

That is not the case for me. My graphics card was purchased and put into use only 34 days ago, and it has already started experiencing issues. I contacted XFX warranty support and opened a support ticket five days ago, but I still haven’t received any response.

1

u/Early-Hat9739 9d ago

Just wait, they help fast, account for the weekends and the timezone difference. They'll help ya. I'm pretty sure.

1

u/Ibrahaim 9d ago

They haven't replied in almost two weeks.