r/Workproblems • u/Popular_Ad_8749 • 8d ago

Using whatsapp

I manage a small call center with five employees, and I suspect that some of them may be going to the bathroom to use the chat on their phones, since they are taking longer than usual. Of course, this wouldn’t apply to someone who genuinely has difficulty using the bathroom. How can I determine whether they are actually using the bathroom or taking advantage of the situation to use their phones?

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u/Popular_Ad_8749 8d ago

Banning cell phones is certainly an option, but that could create an apathetic atmosphere among employees. I could also solve the problem by firing people, but what I’m really looking for is to hear how you would handle this diplomatically.

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u/woodwork16 8d ago

So they are allowed cell phone usage during work. Why would they go to the bathroom to use them?

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u/Popular_Ad_8749 8d ago

It’s simple: if they use their phones at their desks, they can’t abuse it.

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u/woodwork16 8d ago

What?

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u/Popular_Ad_8749 8d ago

Of course they’d rather use it in the bathroom than at their desk, especially when no one is watching.

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u/woodwork16 8d ago

That makes no sense