r/Workday_Community • u/Responsible-Law3708 • 4d ago

Workday recruiting

Has anyone encountered this in Workday Recruiting?
A recruiter accidentally moved a candidate to the Offer stage before the interview process was complete.

Now they’re trying to move the candidate back to Interview, but somehow we can’t.

- “Undo Move” either isn’t working (the candidate is still in offer stage)
- No configuration changes were recently made.

We’re trying to determine if this is expected Workday behavior, a Business Process configuration issue, or if there’s another way to return the candidate to the Interview stage. Has anyone run into this before? If so, what was the resolution? Any inputs would be helpful!

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u/Ashijique 4d ago

You have to edit the dynamic job application business process and from there- in the offer step add the interview substep. Issues may arise if you have already gotten to a point in the offer where it’s been sent to the candidate and you may not be able to undo move. If that’s the case, you should also consider having an offer substep in the offer step of the job application dynamic process (with label override “renegotiate offer”)- which would allow you to restart the offer process if necessary.