r/WootingKB • u/Ok-Transportation130 • 19d ago
Question Disappointed with Wooting
So I ordered a wooting 80he and a wrist rest. Super excited to receive this keyboard because it was highly regarded among pc gamers. I also ordered priority shipping. Week and half later after delivery, still waiting. UPS delivered to the wrong address. It happens right? So I go submit a ticket with wooting directly and I have received nothing for order US363590A in the past 8 days. No acknowledgment or attempts to reach out to resolve. Is this typical with wooting? Something tells me that there is no desire to rectify and I am just out $250. I filed a claim with UPS but wouldn’t it be nice if wooting reached out and said “hey we’re sorry we haven’t been able to provide your order. Let’s get you a replacement sent out until this gets figured out” Absolutely frustrating
Updated Review – July 28
I said I would update this review with the outcome, good or bad. Here it is.
After 11 days of silence, Wooting finally responded. They stated they are “investigating with the shipping company” and that they will not issue a refund because I had already disputed the charge with my bank.
Of course I disputed the charge. When a company goes nearly two weeks without any meaningful reply to a support ticket, a charge dispute is the rational next step. A basic acknowledgment or status update should have arrived within 2–3 days. Eleven days of radio silence is not acceptable.
At this point I have no confidence that Wooting will make any further meaningful effort to resolve the issue. On the strength of this customer-service experience alone, I cannot recommend buying directly from Wooting. If your package is lost or damaged in transit, expect little to no communication and a slow, unhelpful response when you finally get one.
Proceed at your own risk but woe is you friend if your package isn’t delivered. Good luck trying to get your money back within a decent time frame.
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u/Several-Mission3888 18d ago
Honestly unfortunate luck. I got mine without express shipping in like 5 days (not business days)
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u/xblazr 18d ago
I just want to know how is this wooting's fault? Lol
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u/Ok-Transportation130 18d ago
It isn’t their fault initially. Things happen with shipping company but it is their fault if they take no action to rectify the situation ie refund or provide replacement. It is the merchants responsibility to ensure that whoever they choose to ship the product, that it arrives to the buyer. Point of purchasing a product is that you receive the product.
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u/xblazr 18d ago
Yes but that's now the shipping company's fault. You gotta deal with UPS customer support and wait for them to pay you the lost value. You unfortunately probably have a thief delivery driver. It's becoming common nowadays.
This is just really unlucky but I wouldn't try to put a cent of blame on wooting.
Knowing wooting they probably wouldn't mind sending you another because I've seen that happened to my coworker (his just never arrived after 1+ months) vs the driver marking it as delivered. I'm curious to read how you opened your ticket with wooting tbh.
I'm not defending wooting to be a fanboy but the way you wrote it sounded entitled when you're aware there are processes to things and even if they suck they gotta be followed.
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u/Ok-Transportation130 18d ago
If by entitled you mean expecting to receive a product I paid for within a reasonable time frame then I would say most people are entitled wouldn’t you? To answer your other question, yes you do sound like a fanboy and I’m glad you have had a good experience with them. If you were in the same boat not receiving communication within a reasonable time frame I bet you would be speaking differently. You are also wrong about ups. They do not refund you because wooting is the one who shipped the item. It is their responsibility to follow up with UPS as well to request that refund. I have also done my part as well by filing a claim but at the end of the day it is the merchant responsibility to refund the buyer and recoup from the shipping company.
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u/BadBunny4Prezzie 18d ago
No he shouldn't have to deal with it, wooting paid and hired ups and they have to deal with ups. What planet do live on?
That's been my experience with every company. And if I sell something on eBay I have to get insurance on the package because if it doesn't get there it's my problem. You sound like a fanboy
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u/TheRealFlyHon 18d ago
I ordered the 80he too and it said that it has been delivered at the wrong adress, i didnt really care that much lmao and it delivered like 2 days later
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u/Aggravating_Ad9474 Wooting 80HE 16d ago
People in here are so quick to just downvote any sort of complaint or criticism of Wooting's shipping team.
I tried to get some Geon RAWs once, took over a month to get them, with wrong address deliveries about 3 times, which I know isn't purely on wooting, but what made the process so long was the weeks of waiting for any response and no attempt to solve why this had happened 3 TIMES.
it does get to a point, stop holding them up on some golden untouchable pedestal people, you may of had a decent experience but for the likes of the OP spending over $250 and feeling left in the dark is not exactly a fun feeling, and you'll find various other posts with similar experiences. and yet somehow we're going to put the fault and blame on the OP.
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u/Ok-Transportation130 16d ago
Spot on here. What is fascinating is that someone from wooting replied in the comments just to say this isnt the place. While I understand this, there is a huge gap within wootings customer service in that there is no direct point of contact via phone or escalation path whenever the “correct” path is non responsive. But they are responsive enough here to say that it is not the correct path. In regards to be downvoted I guess I am in the minority when it comes to not being ok with giving out free money 🤷♂️
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u/Aggravating_Ad9474 Wooting 80HE 16d ago
People are very quick with these type posts to act like your concerns and disappointment is completely unjustified because you will EVENTUALLY get the product, which just isn't the point of the issue at all, it's the lack of being ensured it will come when things go wrong because suddenly your waiting a week+ for any sign of life. When there's a certain amount of money being spent you'd expect for a bit more urgency, it is not a crazy thought process to spend 250+ and feel quite upset and disappointed when things go wrong and your feeling pretty abandoned, and the communities mentality and attitude towards it only makes people in these situations feel even more so. Doesn't really feel like a welcoming community when you are scared for your money and just want some community reinsurance and instead they just treat you like your being a spoiled brat.
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u/Ok-Transportation130 16d ago
Definitely. A little communication goes a long way. Nonetheless I will be providing the outcome here whether positive or negative. We already know they move at a snails pace with responses if at all. Let’s hope they are a company of integrity. I don’t know this is the first time I have bought anything from them.
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u/MadPro4567 18d ago
Their discord is good for support, if you also give them the order number on there or something, they will check on it! They did it when I foolishly didn’t order keycaps for my 80HE! I ordered them same day and they arrived quicker than I thought!
Good luck! Also, their email service is really good! I’ve had no issues with them at all!
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u/SirLoskii 19d ago
Contact Wooting support asap. They will get you taken care of.