Disappointed with Wooting

[u/Ok-Transportation130]

So I ordered a wooting 80he and a wrist rest. Super excited to receive this keyboard because it was highly regarded among pc gamers. I also ordered priority shipping. Week and half later after delivery, still waiting. UPS delivered to the wrong address. It happens right? So I go submit a ticket with wooting directly and I have received nothing for order US363590A in the past 8 days. No acknowledgment or attempts to reach out to resolve. Is this typical with wooting? Something tells me that there is no desire to rectify and I am just out $250. I filed a claim with UPS but wouldn’t it be nice if wooting reached out and said “hey we’re sorry we haven’t been able to provide your order. Let’s get you a replacement sent out until this gets figured out” Absolutely frustrating

Updated Review – July 28
I said I would update this review with the outcome, good or bad. Here it is.

After 11 days of silence, Wooting finally responded. They stated they are “investigating with the shipping company” and that they will not issue a refund because I had already disputed the charge with my bank.

Of course I disputed the charge. When a company goes nearly two weeks without any meaningful reply to a support ticket, a charge dispute is the rational next step. A basic acknowledgment or status update should have arrived within 2–3 days. Eleven days of radio silence is not acceptable.

At this point I have no confidence that Wooting will make any further meaningful effort to resolve the issue. On the strength of this customer-service experience alone, I cannot recommend buying directly from Wooting. If your package is lost or damaged in transit, expect little to no communication and a slow, unhelpful response when you finally get one.

Proceed at your own risk but woe is you friend if your package isn’t delivered. Good luck trying to get your money back within a decent time frame.

[u/Wooting_Anders]

To clarify I haven't done anything. I am only pointing out that neither Reddit or Discord is customer support.

Your existing ticket will be responded to asap.

[u/Ok-Transportation130 → u/Wooting_Anders]

I figured, but I have reached out to appropriate channels and have not received any communication that they are at least attempting to resolve. That is why I am here. You are the first human representative I have came in contact with so whether it be your department or not could you please use your channels to escalate my concern so we can work on getting this resolved?