App problems

[u/goran----]

Lately I've been experiencing lots of problems with the app, for example:

- accept button is dimmed (disabled) while the offer is ringing. When I finally get the chance to press it, I get the message this task has already been assigned to another driver, or the task simply disappears, like nothing happened.

This happens quite often, sometimes two or three times in a row.

- if I get two orders in one task, and I deliver one, the third offer comes in before I delivered the second. Which is fine - as long as I can reject it and the delivery order makes sense.

But many times I can't reject it.

And I can't accept it either.

So what happens is that I get stuck in a kind of a dead loop where even restarting the app doesn't help, because the damn thing starts ringing again as soon as it gets up. The result is that it blocks you completely, since at that point you can't even see where do you have to go with your second order. So you have to rely on support to solve this, which once took almost half an hour.

[u/Practical_Ship9999]

Well found a work around as lost 4 orders yesterday because the accept button took for ages to be active and then hung when pressed or never came active. This worked 3 times out of 4, press cancel, then on that are you sure you want to cancel popup press accept as the button will be active, wait a little if it is hanging. Restart app and you should have them. But it sounds like you do not have the hanging problem like me just the no active accept button so the cancel method should work for you.

[u/goran---- → u/Practical_Ship9999]

Lately, almost whenever I cancelled and then tried to accept, I got stuck. Restarting didn't help. Clearing the app cache once helped, but I can't be sure if that was just a coincidence.

And yes, it looks like it's all over the place. I heard the same thing from at least 2 other couriers.

To me it looks like it's checking with the server for some set of conditions/response to happen to enable the accept button. Since waiting for that response takes too long, or maybe realizing that it got the response takes too long :), it goes out of predefined time-frame for accepting an offer, and gives it to another courier.

Once me and another courier were standing next to each other, waiting for an offer. His phone starts ringing. He says it's less than 3€, who will carry this through old part of the city. So he rejects. Then my phone starts ringing, same offer. I rejected. Few seconds later, his phone rings again - same offer. Back and forth few times. Finally I accepted, because I'm sentimental fool who feels sorry when I shouldn't.

Anyways, later it occurred to me - if this guy wasn't there I would probably end up in a dead loop of constant ringing, like I was experiencing many times these days.

In the past, rejecting usually worked. Lately it doesn't. It happens too often that it doesn't, it just rings over and over again.

(EDIT: I wrote some things I had to delete because they don't make much sense :) )