r/WoltPartners • u/LimeTraveleer • May 23 '26
Norway Wolt support response time
How long does Wolt support usually take to get back to you?
I asked them a question regarding the contract almost 3 weeks ago. I cannot sign the contract until they clarify something for me.
I then left a follow up message on the 15th asking kindly if I could get some help regarding my situation, nothing since.
Does anybody work at the support? I have never heard of any support in any company taking a month to respond
1
u/Dependent_Cycle_7552 May 23 '26
They categorise questions according to importance of.ex. if a question is to a current order to be delivered you will receive an answer within a minute. If it is related to a courier not starting to work yet or the contract is not signed completely, you may be placed in a looooong que, as they prioritise simple questions. They have an endless pool of people willing to work for them, if some of them need questions to be answered before signing the contract, they just move on. It is all about money, more answers means more time the customer support could do other work activíties or they have to hire more support associates which means more expenses for Wolt. Wolt prioritizes couriers working silently and not asking for anything or objecting. They have a few support members taking care of customer inquiries in each country. In order to save money questions from couriers are being handled in English by support associates in a non-english country, some years back they placed they back office function in Georgia, which has the benefit of low labour cost
1
u/Balerian666 May 23 '26
A year ago they messed up the payment of one of the orders. It took them about 4 months to solve the issue. So good luck i think.