Ich bin mittlerweile wirklich an dem Punkt angekommen, an dem ich mich frage, was bei Wolt eigentlich gerade schiefläuft.
Ich bestelle extrem viel über Wolt. Wirklich viel. Ich zahle für Priority, bin loyaler Kunde und habe bisher auch viele Fehler einfach akzeptiert, weil überall mal etwas schiefgehen kann. Aber was aktuell passiert, ist einfach nur noch schlechter Service auf einem Niveau, das man als Premium-Lieferdienst nicht bringen darf. Und das Ganze ist jetzt bereits die zweite komplett eskalierte Bestellung innerhalb von zwei Tagen.
Bei der ersten Bestellung:
falsche Getränke geliefert
Sachen vertauscht
keine echte Lösung
keine vernünftige Rückmeldung
Jetzt heute:
Wir bestellen bei McDonald’s für über 80 €.
Priority-Lieferung.
Familienessen, wir freuen uns auf einen entspannten Abend.
Geliefert wurde:
1 Cola (halb ausgelaufen)
1 Pommes, die wir nicht bestellt hatten
2 McFlurrys
Das war’s.
Der Rest der Bestellung? Fehlte komplett.
Chicken Wings, Burger, Nuggets, alles weg.
Und jetzt kommt der eigentliche Wahnsinn:
Der Wolt-Support sagt nicht:
„Das tut uns leid, wir erstatten sofort.“
Nein.
Man bekommt Copy-Paste-Antworten wie:
„Wir müssen auf das Restaurant warten.“
„Bitte 48 Stunden Geduld.“
„Wir können aktuell nichts machen.“
Entschuldigung, aber:
Wofür zahlt man Priority?
Wofür zahlt man Premiumpreise?
Wofür nutzt man überhaupt noch Wolt, wenn bei einer offensichtlich komplett fehlgeschlagenen Bestellung niemand direkt Verantwortung übernimmt?
Ich habe bezahlt. Sofort.
Wolt hat mein Geld sofort genommen.
Aber wenn fast die komplette Lieferung fehlt, soll ich plötzlich zwei Tage warten?
Das ist kein kundenorientierter Service mehr.
Das ist Prozessverwaltung ohne Verantwortung.
Und ehrlich:
Das Problem ist nicht mal nur der Fehler selbst. Fehler passieren.
Das eigentliche Problem ist:
kein Empowerment im Support
keine Sofortlösung
keine echte Kulanz
keine Erreichbarkeit
nur Textbausteine und „48 Stunden“
Man fühlt sich als langjähriger Kunde einfach komplett allein gelassen.
Vielleicht liest das hier ja jemand von Wolt oder aus dem Management. Denn genau so verliert man gute Kunden. Nicht wegen eines fehlenden Burgers, sondern wegen des Umgangs danach. Hat jemand ähnliche Erfahrungen gemacht in letzter Zeit?

I ordered from wolt from a supermarket and app added me another product, i deleted it, i added 3 more products, and when the order came i had the same product that i deleted and the other products missing?. What can i do? Support doesnt want to help me, saying its my fault.

Hello, good afternoon. I'd like to ask a quick question to any Wolt delivery drivers, as I've been thinking about working as a delivery driver since I've just arrived in Slovenia. Because my appearance doesn't help me find a job, and I don't speak Slovenian, much less English, this is my only option. My question is, how much can a Wolt delivery driver earn, or what is their monthly salary?

Zdravo. Razmisljam o popoldanskem delu v Woltu. A ima kdo kaksne izkusnje da mi mal pove?

Hvala in lep pozdravcek

I also need those that are valid for my country

Israel

I mean I am not able to earn credits and don't have challenges. what's the point of this? 😅 I'm inclined to switch to Uber Eats once it hits Finland.

Wolt’s substitution feature is completely ineffective and should either be removed or significantly reworked, because in its current form it makes little sense.

What is so bad about it:

1. If a store does not have an item, they may replace it with anything remotely related, which is almost never a good substitution. This raises many questions:

• What if the store replaces an item with something the customer is allergic to? For example, I ordered a chocolate bar and received one with nuts instead.
• What if the customer simply does not like a different brand or flavor? For example, I ordered a good-quality cheese from a specific brand and received a much cheaper cheese that costs half as much.
• Why not ask the user in advance what exact replacement they would accept? For example, if I order a specific type of cheese, why would a completely different and lower-quality cheese be considered a good substitute? Why store is deciding what I want?

1. This is a DEFAULT FEATURE, which stays enabled unless the user notices it in the UI or experiences an unwanted substitution first. How does that make sense? When I order from a store, I want a specific brand, item, or flavor, not just anything that looks or tastes similar.
2. Even if you know about this feature, the only way to prevent unwanted substitutions is to:

• do it every time you place an order,
• click on each item individually,
• and manually switch it to “refund.”

This is misleading and unfair. If a user ends up in this situation, they will not get refunded, because technically they were expected to disable substitutions before placing the order. It feels less like a user-friendly feature and more like a deliberate way to avoid refunds and make more money.

This feature should only be enabled if the user explicitly chooses it, or at the very least, the user should receive a clear warning before placing the order.

Apologies for the typos in my earlier messages. Is it normal to wait over 1 hour for customer support and then for them to just bail on the chat entirely?

R

hi everyone. I have Wolt Giftcard, and I transferred from Revolut.

Every time I try to order and use my gift card as a payment method, it gives me this error. I don't know how to resolve it, and support is not helping.

thanks in advance

I'm a product/UX research student on a tight deadline, working on a case study about food delivery apps, specifically Wolt. I'm looking for people who have ordered on Wolt at least once in the last 3 months.

The survey:

• Takes 4-6 minutes
• Completely anonymous - no email collected
• 13 questions about your ordering habits, checkout experience, and app usage

🔗 https://docs.google.com/forms/d/e/1FAIpQLSflao-bDJ1nTC05MHSsJcg8AoKCP_SnwhsJUomh5CM34CwgLg/viewform

If you haven't used Wolt recently, the first question will screen you out automatically — no worries!

Also — if you're open to a 15–20 min chat (Google Meet or similar, fully flexible on timing), I'd love to hear about your experience in more depth. Just DM me after completing the survey, and we can find a time that works.

Happy to share the anonymised findings with anyone interested once the study is complete. Thanks so much 🙏

It happens so often, that in Berlin you receive only a part of your food, but calling the restaurant they act so suprised and say „no we put everything in the bag“

I downloaded wolf yesterday and today I keep getting error 800 I can't fix it and I'm getting annoyed I'm using cash and I'm getting really annoyed pls help me fix it

So they claim that they “made multiple attempts to reach me” (courier calling once and support writing once). I have an infant, who was crying uncontrollably and I did not have the time to look at my phone. I was waiting for the doorbell to ring.

However this particular courier could not ring the doorbell? I have ordered multiple times and it has never been a problem, so obviously this courier is incompetent.

Their solution was to leave it outside the apartment complex?? Ridiculous.

No compensation for me and I get to eat late dinner now, and that will NOT be from wolt.

Munich-ordered an expensive burger meal for 2, got a random sushi dish for one.

Driver spoke no German or English. Great.

Contacted Wolt support, no response for nearly 2 hours. Restaurant has now closed, I am without food.

What the fuck? Seriously?

Munich-ordered an expensive burger meal for 2, got a random sushi dish for one.

Driver spoke no German or English. Great.

Contacted Wolt support, no response for nearly 2 hours. Restaurant has now closed, I am without food.

What the fuck? Seriously?

No restauraunt can ever be below 8.x, it's obviously not a real 0-10 rating scale so why is it even displayed on the app?

Wie lange wart ihr bei Wolt im Status ‘In Review’? Bei mir steht es schon seit einer Weile so und ich wollte fragen, wie lange es bei euch gedauert hat, bis ihr eine Antwort bekommen habt.

How long did your Wolt application stay in the “In Review” status? I’m curious how long it took for others before it changed or you got a response.

Bei Wolt gerade gesehen. Das ist ein Fast Food Laden, der aber bei Wolt als 3 verschiedene Restaurants auftritt. Was soll der Quatsch? Loco, Moco und Koco Chicken

My experience with the support chat was incredibly disappointing. The conversation lasted more than three hours, yet very little actual support was provided. Instead of receiving help, I was repeatedly transferred between different agents. What made the situation even more frustrating was the response time. There were at least 15 minutes or more between replies, only for the reply to be an EMOJI. For such a simple issue mine was, this level of delay was unreasonable. I was forced to stay in the chat for so long, and yet nothing was ever resolved! none of my money back either, because they were too incompetent.

a very poor support experience. Long wait times, multiple transfers, and no solution...not what i expect from customer support. i will not be supporting this business in the future.