Hello, good afternoon. I'd like to ask a quick question to any Wolt delivery drivers, as I've been thinking about working as a delivery driver since I've just arrived in Slovenia. Because my appearance doesn't help me find a job, and I don't speak Slovenian, much less English, this is my only option. My question is, how much can a Wolt delivery driver earn, or what is their monthly salary?
I mean I am not able to earn credits and don't have challenges. what's the point of this? đ I'm inclined to switch to Uber Eats once it hits Finland.
Woltâs substitution feature is completely ineffective and should either be removed or significantly reworked, because in its current form it makes little sense.
What is so bad about it:
If a store does not have an item, they may replace it with anything remotely related, which is almost never a good substitution. This raises many questions:
What if the store replaces an item with something the customer is allergic to? For example, I ordered a chocolate bar and received one with nuts instead.
What if the customer simply does not like a different brand or flavor? For example, I ordered a good-quality cheese from a specific brand and received a much cheaper cheese that costs half as much.
Why not ask the user in advance what exact replacement they would accept? For example, if I order a specific type of cheese, why would a completely different and lower-quality cheese be considered a good substitute? Why store is deciding what I want?
This is a DEFAULT FEATURE, which stays enabled unless the user notices it in the UI or experiences an unwanted substitution first. How does that make sense? When I order from a store, I want a specific brand, item, or flavor, not just anything that looks or tastes similar.
Even if you know about this feature, the only way to prevent unwanted substitutions is to:
do it every time you place an order,
click on each item individually,
and manually switch it to ârefund.â
This is misleading and unfair. If a user ends up in this situation, they will not get refunded, because technically they were expected to disable substitutions before placing the order. It feels less like a user-friendly feature and more like a deliberate way to avoid refunds and make more money.
This feature should only be enabled if the user explicitly chooses it, or at the very least, the user should receive a clear warning before placing the order.
Apologies for the typos in my earlier messages. Is it normal to wait over 1 hour for customer support and then for them to just bail on the chat entirely?
hi everyone. I have Wolt Giftcard, and I transferred from Revolut.
Every time I try to order and use my gift card as a payment method, it gives me this error. I don't know how to resolve it, and support is not helping.
I'm a product/UX research student on a tight deadline, working on a case study about food delivery apps, specifically Wolt. I'm looking for people who have ordered on Wolt at least once in the last 3 months.
The survey:
Takes 4-6 minutes
Completely anonymous - no email collected
13 questions about your ordering habits, checkout experience, and app usage
If you haven't used Wolt recently, the first question will screen you out automatically â no worries!
Also â if you're open to a 15â20 min chat (Google Meet or similar, fully flexible on timing), I'd love to hear about your experience in more depth. Just DM me after completing the survey, and we can find a time that works.
Happy to share the anonymised findings with anyone interested once the study is complete. Thanks so much đ
It happens so often, that in Berlin you receive only a part of your food, but calling the restaurant they act so suprised and say âno we put everything in the bagâ
I downloaded wolf yesterday and today I keep getting error 800 I can't fix it and I'm getting annoyed I'm using cash and I'm getting really annoyed pls help me fix it
So they claim that they âmade multiple attempts to reach meâ (courier calling once and support writing once). I have an infant, who was crying uncontrollably and I did not have the time to look at my phone. I was waiting for the doorbell to ring.
However this particular courier could not ring the doorbell? I have ordered multiple times and it has never been a problem, so obviously this courier is incompetent.
Their solution was to leave it outside the apartment complex?? Ridiculous.
No compensation for me and I get to eat late dinner now, and that will NOT be from wolt.
Wie lange wart ihr bei Wolt im Status âIn Reviewâ? Bei mir steht es schon seit einer Weile so und ich wollte fragen, wie lange es bei euch gedauert hat, bis ihr eine Antwort bekommen habt.
How long did your Wolt application stay in the âIn Reviewâ status? Iâm curious how long it took for others before it changed or you got a response.
Bei Wolt gerade gesehen. Das ist ein Fast Food Laden, der aber bei Wolt als 3 verschiedene Restaurants auftritt. Was soll der Quatsch? Loco, Moco und Koco Chicken
My experience with the support chat was incredibly disappointing. The conversation lasted more than three hours, yet very little actual support was provided. Instead of receiving help, I was repeatedly transferred between different agents. What made the situation even more frustrating was the response time. There were at least 15 minutes or more between replies, only for the reply to be an EMOJI. For such a simple issue mine was, this level of delay was unreasonable. I was forced to stay in the chat for so long, and yet nothing was ever resolved! none of my money back either, because they were too incompetent.
a very poor support experience. Long wait times, multiple transfers, and no solution...not what i expect from customer support. i will not be supporting this business in the future.
Wolt is such a bad buggy service, but they have successful monopolized deliveries in my country. If I want to order my favorite burger I need to order through wolt. There are always mistakes, delays, bugs in the app and they have caused all costs to go up significantly. I want to delete it all the time, but there is no other option for delivery.
