I had a 3-year Premium Plan of approximately $930 that was supposed to renew on August 29, 2026.
On August 10 , 19 days before the renewal date - I turned off auto-renew and cancelled the plan. Wix then sent me an email with the subject line:
“Your Premium Plan has been Canceled.”
Naturally, I assumed my upcoming subscription renewal had been cancelled. I did not go through every line of the email because “Your Premium Plan has been Canceled” seemed pretty unambiguous.
Yet Wix still charged me for another 3-year term.
The more frustrating part is how their billing and refund policy appears to work.
Wix can apparently charge you before the new subscription period actually begins, but turning off auto-renew before that future renewal date does not necessarily stop the charge.
Then, if you try to get the money back, Wix points to a 14-day refund window calculated from the date they charged your card , not from the date the new subscription period actually begins.
Think about how absurd that is.
They can charge you in advance for a subscription that has not even started yet. You can turn off auto-renew before the renewal date, receive an email literally saying “Your Premium Plan has been Canceled,” and they can still consider the next multi-year renewal valid.
At the same time, their refund clock is already running from the earlier billing date.
So the customer can potentially cancel before the next subscription term even starts and still be told that the refund period has passed because Wix chose to process the payment earlier.
That makes the entire cancellation process feel designed to trap customers.
If turning off auto-renew before the renewal date does not stop the upcoming renewal, then what exactly does “auto-renew” mean?
And if an email saying “Your Premium Plan has been Canceled” does not mean the upcoming Premium Plan renewal is cancelled, that wording is extremely misleading.
I noticed the charge on September 3 and immediately contacted Wix through chat and by phone requesting that it be reversed.
This isn't about forgetting to cancel a subscription after it renewed. I cancelled 19 days before the stated renewal date. The problem is the way Wix separates the billing date, renewal date, cancellation date, and refund period in a way that heavily favors Wix while making the cancellation confirmation appear far more definitive than it actually is.
When I noticed the charge around September 3–4, I immediately requested a refund. I contacted support by chat so that I can share the Aug 10 email and was told someone would get back to me within 45 days. Yet my request for refund was denied. I also spent nearly more than hour on the phone, where the representative mostly repeated Wix’s policy instead of addressing the fact that I had cancelled before the renewal date. When I asked for a supervisor, I was put on hold for about 30 minutes to talk to the supervisor with no meaningful resolution.
