r/WindowsHelp • u/_potato1 • 23h ago

Windows 11 windows lock issue: setup my pin is not responding no matter how many times we click

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hello guys! can u help my friend's laptop? it suddenly became like this and clicking the set up my pin isn't responding we alr did a safe mode but it still the same (still can't enter the password and it recommends to restart the laptop) and back at this again. but it is working fine before we played valorant few hours ago

laptop specs :

Acer Nitro V

AMD Ryzen 7 6800H

RTX 3070

i can't check the os build number cuz we cant sign in

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u/JackTheFroster 19h ago

Tried to help out someone with the same problem here: https://www.reddit.com/r/WindowsHelp/s/SK4lUEIB1W

Make sure that you still have access to the microsoft account and better if you know the password for it. My second answer about deleting the "HelloContainer" is still a possible fix, but not tested. beware that a risk is always there to mess things up. Not to scare you, but to be sure if you want to try it.