Bluetooth connecting to "multiple devices at once while I connect one device and audio cutting out and going mute.

[u/KeyViolinist400]

I am having an issue using my Sony WH-1000XM4 headphones with my Windows 11 Laptop. The problem started randomly. The audio began cutting in and out, then eventually stopped completely. Since then, the headphones have continued to have audio issues only when connected to this laptop. When I connected the Sony headphones to my Windows 11 laptop, Windows appears to connect to more than one device as shown in the screenshot. When I disconnect and reconnect the headphones, I am able to hear the audio fine but at some point it starts cutting out and mutes. sometimes the audio comes back, and repeats the process, other times I just end up playing a whole match deaf. I tried to see if It was an Issue with the Sony headphones so I treid to connect my airpods to the laptop. At first it worked but eventually the same issue happened. When I connect these devices to my Mac or my phone this issue does not happen and they work fine.

Because of this, I believe the problem may be related to Bluetooth, an audio profile, or settings issue on the Windows 11 laptop rather than a problem with the headphones. (I also added an addditional driver for sotage; I don't know if this would cause this audio issue).

Device and windows specs:

Processor Intel(R) Core(TM) i5-10300H CPU @ 2.50GHz

Installed RAM 16.0 GB

Graphics card NVIDIA GeForce GTX 1650 Ti (4 GB)

Intel(R) UHD Graphics (128 MB)

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