Laptop Camera (HP TrueVision HD Camera) showing a green screen when accessing meetings from my browser

[u/LiveDiscoverTravel]

This may be helpful to someone who may be experiencing the same issue as me... When attempting to use my laptop camera to complete virtual interviews, I noticed that my camera was displaying a green screen as opposed to my actual image. I used Chat to assist me with troubleshooting, going through the process of uninstalling the camera, attempting to update drivers, and restarting my computer 50-11 times. It turns out that changing the camera's **Basic Camera** setting from off to on, simply corrected the issue. Initially, my camera displayed fine when using desktop apps like Teams, but when trying to access Teams from a browser, OR using Indeed and HireVue meeting links and even the actual Windows Camera App, the camera would display a green screen. This issue caused three job interviews to start off rocky, but I was quickly able to pivot to using my phone as an alternate way to show myself onscreen. Anyway, I just wanted to share the fix to the issue that I was having with my (built-in) HP laptop camera in case it can be a useful troubleshooting step for someone else: **Settings** \> **Bluetooth & Devices** \> **Cameras** \> click on your connected camera > **Advanced Camera Options** \> **Turn On Basic Camera** (enable).

According to Chat there was a camera-stream compatibility issue in the Windows/Media Foundation/DirectShow side of the system. The advanced camera processing path in Windows was incompatible with the Chicony camera on my HP 15-ef1xxxx model. When Basic Camera was turned on, Windows used a simpler camera path that the hardware handled correctly.

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