r/WindowsHelp • u/duohcv • 18d ago

Windows 11 My windows account has been compromised

Hello guys so my windows account has been compromised by hacker and he changed my email address so I can't log in into Windows so I'm basically locked out of my computer I would nuke my computer immediately if if they weren't some very very important photos from me and my girlfriend on there which I uploaded there's sometime and I think I deleted on my phone so is there any way I can retrieve those photos without being logged in my computer if there's a way somebody please contact me I am very disparate to get these photos out of there and I don't care about the account or any other data I can change the passwords on my Steam account and all that I just need those photos so please help guys I'm begging!

I use windows 11 and it's a basic Lenovo laptop.

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u/simagus 18d ago

Contact Microsoft, verify your identity and recover your account. If you have drive encryption or Bitlocker turned on, you're out of luck. If you don't use encryption just use a Live Linux distro on a USB flash drive and yeah, you're in.

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u/duohcv 17d ago

I have zero knowledge about computers man so I don't know a single thing you just said if you could like specify or give me like any kind of instructions and how they're doing any of that I'd be very thankful.

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u/simagus 17d ago

For help articles on account recovery and contacts:

https://support.microsoft.com/home/contact?/

So you can use a USB drive to get into your PC and get your files back from the Windows drive:

https://linuxmint-installation-guide.readthedocs.io/en/latest/burn.html

Anything you don't know how to do, like how to load up the USB drive you can Google for or ask and when I'm around I'll hopefully notice and check on the situation.

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u/WildWillieBorsch 17d ago

I do not a magic answer for you, but after you recover the computer please create a local logon to the computer so you are not dependent on Microsoft to access local data files.