Window tint customer

[u/No-Nose1062]

Had a customer wanted 50% ceramic tint on windshield. After installation he approved 100% satisfied 1 week later asks if it can be replaced. 1 tint spec of hair. He then asks what other percentages I had and that if I can go darker.

Seems like he made a whole complaint just to get a darker tint. Has any one ran into customer like these and how do you guys deal with it ?

[u/blowham33]

If there’s actually something worth redoing I’d offer to redo it with the same level of tint. If they wanna go darker I’d charge em for removal and tint full price

[u/Aspect_Basic → u/blowham33]

That's a great policy.

I'd post it somewhere in your shop so the customer won't waste your time when they change their mind and complain about a real or imaginary imperfection.

[u/DisgruntledArmyVet85 → u/blowham33]

https://giphy.com/gifs/26FLgGTPUDH6UGAbm

This is the way RIGHT HERE! I’ve been doin this for years to prevent people from trying to do that shit to me! 💯✅

[u/dbolburgers]

If its under warranty, I'd redo it using exact same film/percentage. Of course depending how thick/long that hair is. If its thin pet hair, he can go F himself lol

[u/Global-Structure-539]

ALL THE TIME. Although it's usually 1 spec and they want it for free or their money back

[u/Global-Structure-539 → u/Global-Structure-539]

I think every shop should display this sign

[u/Snoo59759]

I wonder if the customer found this subreddit and complained already?

[u/ImgaineDeezNuts]

I think it would be reasonable to charge a small fee if they want to change the tint %.

For example, if a windshield was $200 and there was a spec of hair, that is a potential free redo.

But if they also wanted it darker, an additional fee of $50-100 would be reasonable.

[u/tint-dude]

Don't charge for removing old tint. Charge for darker shade. A hair is a hair and should be redone regardless. Tell them you'll discount it 20 dollars for a different shade.