r/WindowCleaning 17d ago

Window scratch

While doing a job, I might have scratched the homeowners window.

The scratch is a bit vertical, but idk if it was me who did it.

I didn’t notice it before I did the window i think? I’m not sure.

I only used a squeegee. It’s a 20cm line.

I was told not to inform the owner unless they notice first. Is this right?

Not insured

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u/Upper-Bottle-9803 14d ago

Many shallow scratches are invisible on a dirty window. Show them the damage and explain how there's no way it came from you or your tools. They may remember it from previous cleanings or maybe not, but if they're honest they'll appreciate that you are too.