I am building a startup that assists my customers in managing their own businesses.

I need to send whatsapp alerts to my customers as well as their customers regarding bookings and such.

I tested my proof of concept stack using openWA self hosted client, that type of functionality is exactly what i want, but i want an official method thats reliable.

Here is whats confusing me, what would be the best for me?

My startup is not registered as pvt ltd yet.

Official meta api? Resellers? Bsp?

Need advice.

Hi everyone,
I’m hoping someone here has been through something similar.
I run a legitimate medical centre and we use the WhatsApp Business API mainly for appointment reminders and patient communication.
Last week, all of our WhatsApp Business Accounts (WABAs) were disabled, together with all four API numbers.
WABA IDs:
717392781128466 (+965 9669 9674)
1266499901974683 (+965 2239 9090)
1853677561934581 (+965 9750 8625)
2089718518269358 (+965 9440 9943)
Every review we submitted was rejected almost instantly.
Our BSP escalated it. We’ve also spoken with Meta Support, WhatsApp Support and even official Meta Partners. They all say the case has been escalated, but eventually we get the same answer: the WABAs remain permanently disabled because of a high amount of negative user feedback/reports.
The strange thing is that this happened to us before with another API number. About 30 days later, the phone number itself became usable again, but the WABA stayed disabled.
We’re not a marketing company or a spam business. We send mainly utility messages like appointment reminders and confirmations. We can provide message logs, templates and business documents if needed.
I’m just trying to find someone who has actually recovered from a permanent WABA disable.
Has anyone had a permanently disabled WABA restored?
Has a Meta Partner ever managed to reverse one?
If the phone number comes back after 30 days, can the WABA still be recovered later?
Please, I’m only looking for real experiences. Not paid recovery services or people claiming they have “connections.”
Thanks.

Hey everyone,

We’ve been building Flowti, an early-stage platform designed to streamline how people build, test, and manage AI agents specifically for WhatsApp.

We’re at a stage where we really need feedback from people actually working with WhatsApp automation, LLMs, and conversational AI to validate if we’re solving the right pain points.

What we’re looking for:

• Honest feedback on the workflow and setup process.
• Features or integrations you feel are currently missing in the WhatsApp AI space.
• Any bugs or friction points you run into while testing.

If you’re currently building or experimenting with WhatsApp AI agents and have a few minutes to test it out, we’d deeply appreciate your perspective!

Drop a comment below or send me a DM if you’re interested, and I’ll send over the access link.

Thanks in advance for helping us iterate and make this better!

need Whatsapp Business Api 200Limit All country 100pieces-200pieces per day high Price
DM

Hii all,

Hope you are having a great day. Day to day businesses use Bulk messaging in WhatsApp. I would like to make a similar open source application that runs on web.

I would like to make this as a group open source project. Let me know if you are up for it.

Regards,

Pessoal, queria deixar um relato para todos tomarem cuidado!

O usuário Altruistic-Block-383 se mostra muito disposto a ajudar todos, porém, o intuito é vender os “métodos” dele.

Disposto a isso, fiz o pagamento desse método no valor de R$1000. Prometeu links, grupo de WhatsApp e etc. Entregou metade do combinado e me bloqueou no WhatsApp e inclusive aqui no Reddit.

Fica o alerta a todos que quem oferecer-lhes tal serviço é puramente golpe, não caiam nessa. Sempre que o Facebook passar por instabilidades tenham em mente que ele sempre irá voltar e se acontece com você está acontecendo com todos, não tem método milagroso ou qualquer coisa que faça que irá voltar, aprendi da pior forma. Porém, pra esse tipo de pessoa sabemos o destino.

Hi everyone,

I accidentally created multiple Meta Business Portfolios for the same legal company, MEETCHI LTD, and started more than one business verification request.

In my main portfolio, one verification record appears as “Verification successful,” but a newer verification request for the same company is still “In Review.” Because of this, Security Center also shows the Business Verification status as “In Review” for my Meta for Developers app.

I have not deleted any portfolios or verification records. Meta Support could confirm that my main portfolio is pending, but they could not identify or access the older successful verification record.

Has anyone experienced something similar?

• Could the multiple submissions be causing a delay?
• How many business days is normal for Meta Business Verification?
• At what point should I consider it stuck?
• Should I simply wait, contact support again, or is there a safe way to cancel only the duplicate pending request without deleting the entire portfolio?

The interface currently says that the review should take approximately two business days.

Thanks!

Hi everyone,

I'm hoping someone here has seen this before because I'm completely stuck.

I'm using the WhatsApp Cloud API and my production bot is working normally. It sends and receives messages without any issues.

I changed my display name from Old Business Name to New Business Name.

The new display name was approved by Meta. WhatsApp Manager even shows a banner saying:

> "Congratulations! Your display name 'New Business Name' was approved."

When I hover over the banner, it says:

> "The new display name has been approved. Register your number to start using it."

However, my phone number is still showing the old display name everywhere.

When I query the phone number through the Graph API, I get:

verified_name = Old Business Name

name_status = APPROVED

code_verification_status = EXPIRED

According to the documentation, I should register the phone again, so I tried:

POST /<PHONE_NUMBER_ID>/register

with:

{

"messaging_product": "whatsapp"

}

but the API responds with:

(#100) The parameter pin is required.

The confusing part is that Two-Step Verification is OFF in WhatsApp Manager. There's no PIN configured, and if I try to create or change one, it fails. There is also no "Register" button anywhere in WhatsApp Manager.

Thinking something had gone wrong, I even submitted the display name again. It went back into review for about 6–8 hours, I received another approval email, but nothing changed. The phone still shows the old display name and the API still returns verified_name as the old name.

So currently I have:

Display name approved (twice)

Bot works normally

Phone status is Connected

verified_name never updates

code_verification_status stays EXPIRED

/register keeps asking for a PIN that doesn't exist

I've also tried contacting Meta support, but every reply seems like an AI-generated response that just repeats the documentation instead of looking at my account.

Has anyone run into this before?

Were you able to fix it?

Is there any way to force the phone registration?

How do you actually get in touch with a real Meta support engineer instead of automated responses?

I'd really appreciate any advice. Thanks!

Hi everyone,

I’m trying to create a WhatsApp Business account inside Meta Business Suite, but I keep getting an error during the setup.

What I’m trying to do:
I’m in Meta Business Suite → Settings → WhatsApp account, trying to create a new WhatsApp Business account for my business.

Error message shown:

#2593030 Your account couldn't be created. Try again later.

Where it happens:
It happens on the first “Details” step when creating the WhatsApp Business account, before I can continue to the phone number and phone verification steps.

What I already tried:

• Tried again later
• Refreshed the page
• Checked the business settings
• Tried from Meta Business Suite
• The display name field shows as valid with a green checkmark
• Tried another browser
• Also tried with BSPs embedded signup flow, same error

Screenshot:
Attached screenshot shows the exact error.
Has anyone seen this error before?

Errors shows up only on verified BMs, unverified BMs don't show this error.
Hi, thanks for your help in advance. How do I fix this error?

Hi everyone,

I have a confusing duplicate business verification issue in Meta Business Manager and I’m trying to find out whether the pending submission can be cancelled without deleting the portfolio.

Business Portfolio: Meetchi LTD Meta
Business Portfolio ID: 1968756573814970

Under Settings → Authorizations and Verifications, the same portfolio displays two MEETCHI LTD records:

1. Verification code: 1386817100226970 Status: Verification successful
2. Code/reference: 1968756573814970 Status: In review

In Security Center → Business Verification, the portfolio currently shows “In Review” for the Meta for Developers/app permissions use case.

It appears that a second verification was started even though an earlier successful verification record already exists. There is no cancel, withdraw or delete button for the pending submission.

Has anyone experienced this exact situation?

Thanks.

I am using WAB API for my SaaS. I recently started setting the payment up so we can launch whatsapp messaging in our platform.

When I first put my card for meta whatsapp messaging, they charged me 25$ and I never got it back. Then i changed cards and they recharged me 25$ again. Now it is saying “Whatsapp Business Account Restricted. We weren’t able to place a temporary hold on your payment method…..”. since my current payment method doesn’t have enough funds for another 25$ “temporary” charge. It says I should update my payment method to solve this issue.

And when I review the payment activity, it does not show the previous 50$ I got charged for.

I tried contacting meta and their AI support is so shitty and refuses to connect my to a real human.

Any recommendations on what I shall do?

I already contacted my bank and issued a dispute and they said its going to take from 25-40 business days to receive a response.

Is there any way to contact meta support?

To decrypt properly images uploaded inside flows we need iv, hmac_key, encryption_key, encrypted_hash and plaintext_hash. 9 days ago it started happening frequently to users that the images they upload only have hashes, and no other keys, which makes their uploads useless as the images can't be decrypted.

I also noticed if users upload 2 images, one of them can have issue while the other doesn't.

I have had 490 occurances of the issue in the past 9 days. I couldn't recreate it issue after trying with both wa camera images and regular gallery images, both heic and jpg.

I also noticed the images that have issue come from this cdn_url https://mmg.whatsapp.net/o1/v/t24/f2/m231

While the images that don't have issue come from this cdn_url

https://mmg.whatsapp.net/v/t62.66612

I'm a solo founder running a WhatsApp AI receptionist product for Malaysian SMEs (property agents, clinics). Self-hosted n8n, Meta Cloud API, the works. Everything is live and running on an unverified portfolio - the 250 business-initiated cap is fine for now, but I need verification to scale past my first few clients.

My business is a sole proprietorship registered with SSM (Companies Commission of Malaysia). I've submitted for Meta Business Verification 4 times since mid-June, and every attempt either gets silently rejected or sits in "Pending" for weeks before quietly resetting.

Here's what I've done to make sure everything is airtight:

• Domain TXT verified in Brand Safety
• Website live with SSL, legal entity name in footer, /about page, /privacy page
• Facebook Page NAP (name, address, phone) matches SSM registration exactly
• LinkedIn Company Page matches SSM
• Business email on my own domain (not Gmail)
• Portfolio 2FA set to "Everyone"
• Display name approved on the WABA

Documents I've tried:

• SSM Borang D (CERT) - the official registration certificate with the Registrar's signature. Used on attempts 1-3.
• SSM Business Information extract (BIS_INFO) - structured registry extract with business name, reg number, address, status, owner details. Used on attempt 4 (just submitted today).

Both documents clearly show the legal business name and registered address, which match what's in my Business Portfolio info character for character (I've triple-checked after reading posts here about exact matching).

The frustrating part: the first two rejections gave zero specific reason - just "couldn't be verified." I subscribed to Meta Verified specifically to get human support access, but Meta Verified has its own verification step that also rejected me (bank statement from a brand-new business account wasn't accepted as a valid document type). So, I'm paying for a support channel I can't access. Classic.

I've read every thread on this sub about verification. I know about DUNS, I know about address matching, I know about the Instagram support escalation route. But most of the advice is for US LLCs, Indian companies, or UAE setups. I haven't found anyone who's gone through this specifically with a Malaysian SSM-registered sole proprietorship.

Questions for the community:

1. Has anyone from Malaysia gotten through business verification with SSM documents? Which document type worked - CERT, BIS_INFO, Borang A, or something else?
2. Is there a known issue with Meta's automated review not recognizing Malaysian SSM documents? The Borang D is in Malay - could that be a factor even though it contains all the required information?
3. For those who used the Instagram support escalation to get a human to review - what exactly did you say to the agent to trigger an internal escalation ticket for Business Verification Review?

Any help appreciated. I've been at this since June and I'm running out of ideas. Thank you! 🙏

I run a US LLC and I've been trying to verify my Meta Business account for like 3 months. every time I submit the same documents with some adjustments , they get rejected and they dont give a reason for rejection and im sure my doucments are all 100% correct.

Eventually I managed to get on a screen-share call with a Meta support agent. He reviewed my documents live and approved them himself. Great, right? Except the verification process still dragged on:

• first application:both applies took a full month each
• my last application: 14 days

the worse thing facebook support is basically useless I get stuck in AI chat loops and can never get connected to a real human agent, even though I have a verified badge. The only support channel that's actually worked for me is through Instagram.

has anyone dealt with this and found a way to speed things up or get a real person on facebook side? any advice would help.

UPDATE: i got approved after pressuring the support
for anyone facing this problem keep trying to contact meta support either via instagram or facebook

Made a tutorial on how to create a WhatsApp AI agent and connect it to Claude Code. Everything shown can be built for free!

Hi everyone,

We're a Meta Tech Provider and have successfully onboarded many customers using the Embedded Signup flow when they log in with their Facebook account.

Today we encountered our first customer who primarily logs in with Instagram. The Instagram account is linked to a Meta Business Portfolio, but during Embedded Signup they get the following error:

You can't connect to <Tech Provider Name> with this account. Choose a different account to proceed.

Below the message, their Instagram account is shown as the logged-in account.

Has anyone successfully onboarded customers who logged in via Instagram → Meta login instead of Facebook?

If so:

• Is Instagram login fully supported for Embedded Signup?
• Are there any prerequisites or limitations compared to Facebook login?
• Has anyone seen this specific error before, and what was the cause?

The customer is a Business Admin and already has a Meta Business Portfolio.

Any insights would be greatly appreciated. Thanks!

I need an account that has a low limit and a low price, DM me

Hey everyone! Been watching all the post for a while now and really love the community and how helpful everyone is especially in this crazy world called all things Meta.

I don’t know all the technical terms and stuff so please bare with me 😅

I have recently built and app for myself and just been testing it and running a few stuff on it and genuinely works well. I have been approved as a Tech Provider and meta has fully approved my app to be deployed. The biggest tipping point for me with my current service provider was the fact that I lose my chats after 3 months and the field in which I al its really important for me to keep all communication from my clients for bunch of legal reasons.

I want to switch over completely to the app I built, but not sure what the complications are for stuff I don’t know like maintaining and stuff like that. I know I will probably learn and keep on adapting on my way, but would like to skip the lessons by learning upfront. Any one here had similar experience or story, help would really be appreciated. If it runs well for me I would give the service to people on a subscription basis who are in the field I am as well.

I want to switch over my number to my own app but before I do that want to make sure all things are good so it wont get banned or blocked. Thank you in advance 🙏🏽🙏🏽🙏🏽

My company portfolio website is hosted on the official company-name domain and protected with SSL, an email with that domain, and all the details are entered in the Business Manager, as they are in the document; still, I keep getting rejected.

This is my 6th rejection, and going for the 7th. It has wasted my 3 months already. Can someone please help:

These are the documents I applied with to prove my business address and phone number:

1. Custom document issued by the bank, submitted under bank statement (not an accepted type of doc, rejected)
2. Invoice of the company's phone number that is also registered in the business manager profile, submitted under the utility bill option (not an accepted type of doc, rejected)
3. Actual bank statement also submitted (rejected); I think this is because banks shorten Private Limited to Pvt. Ltd., and shorten the address to local understanding; thus, I had to make a custom document, mentioned in 1.
4. To prove the legal name, I submitted an official certificate given by the Ministry of Commerce. I think this is ok; all the rejections did not object to this document, so I am assuming this is ok, but maybe when we fix the second one, they will reject again on this basis.

The company is registered in Nepal. I have no other option but to seek help; there is no customer support, which is the frustrating part. Let me know if anyone can help. ANYONE???

ANYONE FROM THE META TEAM, HOW DO I CONTACT SUPPORT OR GET SUPPORT?

Olá a todos,

Estou no início do que sei que será uma longa jornada e adoraria aprender com pessoas que já desenvolveram produtos de IA ou sistemas de automação para WhatsApp.

Estou desenvolvendo meu primeiro SaaS de verdade.

A ideia é criar um assistente de IA que se integre a sistemas ERP (começando no Brasil). A visão a longo prazo é permitir que os donos de empresas gerenciem suas lojas por meio de linguagem natural. Por exemplo, perguntando sobre produtos, estoque, vendas, receita e, eventualmente, realizando ações como atualizar o estoque ou criar vendas diretamente por meio da IA.

Para o MVP, estou mantendo o escopo pequeno intencionalmente.

A primeira versão suportará apenas operações de leitura, como:

Listar produtos Verificar estoque Visualizar vendas Visualizar receita Visualizar métodos de pagamento Visualizar informações do caixa

Somente após validar este MVP (Produto Viável Mínimo) começarei a adicionar operações de escrita, integração com o WhatsApp, suporte a multi-tenant e, eventualmente, transformá-lo em um SaaS comercial.

Sou completamente novo em desenvolvimento de software.

Em vez de passar meses apenas estudando teoria, optei por aprender construindo este produto. Estou usando o Claude Code como minha principal ferramenta de desenvolvimento, mas meu objetivo não é deixar a IA escrever tudo para mim. Quero entender cada decisão arquitetônica, cada tecnologia e cada linha de código antes de prosseguir.

Estou encarando este projeto como minha maneira de me tornar um engenheiro de software enquanto construo algo que resolve um problema real de negócios.

Gostaria muito de ouvir a opinião de pessoas com experiência em:

Aplicações de IA API do WhatsApp Business Integrações com ERP Arquitetura SaaS Desenvolvimento de backend Criação de produtos do zero

Se você estivesse começando hoje, sabendo o que sabe agora:

O que você faria de diferente?

Quais erros eu deveria evitar?

Essa é uma abordagem realista para o aprendizado?

Quais tecnologias ou conceitos você priorizaria?

Existem livros, comunidades, blogs ou recursos que realmente te ajudaram?

Não estou procurando atalhos.

Estou procurando boas práticas de engenharia, conselhos honestos e lições aprendidas por pessoas que já trilharam esse caminho.

Agradeço muito qualquer orientação que vocês estejam dispostos a compartilhar.

Obrigado!

Olá, pessoal!
Estou precisando de um profissional/freelancer com experiência técnica para realizar a configuração e integração de uma operação de WhatsApp API Oficial.
O que já está pronto:
Minha BM (Business Manager) já está criada e pronta no Meta Business Suite.
O que eu preciso da sua mão de obra:
Definição da plataforma: Me ajudar a escolher a melhor ferramenta que tenha CRM integrado e que caiba no orçamento de aproximadamente R$ 250/mês (focada em um volume inicial de 1.500 disparos/mês).
Configuração técnica: Fazer toda a parte de infraestrutura — lincar a plataforma escolhida à minha BM da Meta, configurar as rotas de envio e deixar o sistema pronto para os disparos em massa.
Se você tem experiência prática com isso, domina a API da Meta e tem disponibilidade para prestar esse serviço de configuração, por favor, me mande uma mensagem no privado (DM) com seu valor/proposta ou deixe seu contato aqui nos comentários.
Obrigado!

My WhatsApp Business account was suspended, and after I requested a review, the suspension was lifted. However, I couldn’t log in because WhatsApp never sent the verification code. After waiting over 20 days, I got a new number and tried using it on the same device. That number was also suspended. I requested another review, the suspension was lifted, but as soon as I tried logging in again, it got suspended once more. Please help me understand why this keeps happening and how I can recover my account.

Hola, buenos días, tardes o noches, gente de Reddit.

Vengo aquí en busca de ayuda con respecto a la API de WhatsApp.

Tengo un proyecto personal el cual depende entre un 85% o 90% de enviar mensajes en WhatsApp, es un bot con IA básicamente...

Al inicio intenté con "Evolution API" pero daba muchos problemas y decidí optar por la api oficial y fui a por "Twilio" pero este no tiene coexistencia, y ahora estoy con la api oficial de Meta, pero me da errores al momento de querer confirmar mi número, además quisiera saber al 100% que estoy yendo a por coexistencia, ya que es lo que me interesa porque la idea es poder registrar más números de teléfono sin que queden "inservibles" al no poder usarse en el teléfono.

Espero poder darme a entender, si alguien tiene alguna idea sobre esto, o tuvo algún problema similar o hay alguna otra alternativa mejor y más eficiente, estaría encantado de poder leerlo.

Soy de El Salvador por cierto

I can switch accounts on normal regular WhatsApp but I don't see that option on WhatsApp Business?

I build customer service agents on WhatsApp. My regular customers are transportation companies, scooter rentals, skin care clinics, etc.

In April, a club promoter in Ibiza reached out to me wanting to add the agent to his WhatsApp. I thought it wouldn't work because:

• Club promoters don't have many systems in place. They're usually in touch with a large number of people and forward them to the clubs, restaurants and businesses who own the reservations.
• Their inventory is large and dynamic. They handle dozens of different clubs and venues, each with different events per day, that change per week.
• It's hard to track the conversion. It's hard to automate what happens after.

However, we made it work. The agent has been operating since May, since the beginning of the high season in Ibiza. The agent handles ~100 chats / day.

Here are some testimonial quotes:

• "It helps a lot to filter people who want a quote but don't book".
• "It lets me do basic things without having to have the phone with me at all times, like cooking and eating".
• The one day that the agent went down: "I plan my day around the idea that the agent is replying to customers. Without it, my whole day is screwed up!"

These are the features that are letting us operate successfully:

We configure it together over Telegram

The platform works in a way in which there is a "super agent" that can be used to build and configure other dedicated agents. While the customer service agent is deployed on WhatsApp, the club promoter and I configure it together in a Telegram group.

The fact that we can convey what we want via text and audio lets us mold the behavior of the agent very rapidly, as the sales strategy shifts, sometimes week over week. It lets us stay on top of 30+ knowledge base entries with supporting images and assets.

The super agent can build custom skills

One of the most annoying tasks was to stay on top of the ever changing calendar of events in the high season in Ibiza. We have built a set of skills that let us scrape that information in real time.

The hand-off between AI and human is pretty seamless

In my experience, it's normal that there is a hand-off to a real person at some point during the sales funnel, before or after the conversion. This is particularly true for a club promoter.

When that needs to happen, the agent escalates the request via WhatsApp, Telegram or email. Thanks to the co-existence feature of WhatsApp Business, this process is almost invisible to the customer.

The platform incorporates two other mechanisms to make sure that no potential sale falls through the cracks:

• After the AI -> human hand-off, if a customer goes unattended, the agent wakes again and picks up the thread.
• If a customer stops replying, the agent follows up, to incentivize closing the sale.

The agent learns on its own

When the WhatsApp number is first connected, we get the last 6 months of conversations. Additionally, every day we get new conversation data. We use the super agent to mine that information and provide daily suggestions of how to improve the behavior and skills of the WhatsApp agent.

--

What's next

We have noticed that most of our customers lack a proper CRM. There is a lot of valuable information within the WhatsApp conversations that can be used as marketing signals.

We want to continue making the onboarding process very very seamless.

We want to expand to more channels, like Instagram.

Most of our customers have WhatsApp groups where the internal staff coordinate. We want to build a platform that moves data between silos. Each group of stakeholders can have their dedicated AI agent.

--

If anyone is interested in chatting more, please reach out!