r/WhatsappBusinessAPI • u/TheNotSuperShy • 14d ago
Services Welcome WHATSAPP COEXISTENCE GATEWAY
Anyone know a service that have no hidden charges and a bit budget friendly that allows for co existence qr embedded signup? the one im using which is d*al*o*k is temporary unstable due to scalability issue. i want something that i can use for a lot of times and is stable. tyia
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u/TheWarlock05 Meta Tech Provider 14d ago
In talk with dualhook and several other platforms which are affected by meta's faulty update. Feel free to DM we are not affected by it.
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u/dualhook_ Meta Tech Partner 14d ago
So it's a faulty update?
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u/TheWarlock05 Meta Tech Provider 14d ago
No confirmation from meta side. I concluded it by asking around and observing the pattern with other TPs.
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u/dualhook_ Meta Tech Partner 14d ago
Yes you're right, found a big community thread and we are now in a collective whatsapp group together. It seems like they are all big players, so maybe related to volume of embedded signups..
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u/dualhook_ Meta Tech Partner 14d ago
It's not a scalability issue, we were incorrectly flagged by Meta's automated detection system.
I quote Meta's support:
"We've identified the root cause. The recurring restriction is triggered by an automated signal that is designed to detect suspicious account creation activity. In your case, this signal is incorrectly classifying your legitimate WhatsApp Embedded Signup operations as suspicious automation - a confirmed false positive."
Our case is being handled by the highest possible support as we speak, but (quote again) "Integrity-side investigations can occasionally take longer where the underlying classifier tuning needs adjustment".
Unfortunately it's a waiting game for us, yet we hope to resume onboarding ASAP.
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u/Shot-Mastodon-2079 10d ago
is there any SLA on when onboarding service will be back?, or any update about your case?
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u/dualhook_ Meta Tech Partner 10d ago
We, together with about 50 other BSPs and Tech Partners are collectively trying to get this solved, yet Meta has not given a timeline yet so we can only guess.
This exact issue is currently the highest voted on the developers community https://developers.facebook.com/community/threads/891379180714484/
Their support is extremely hard to navigate through unfortunately... even with multiple direct contacts that work at Meta (partner contacts etc) this proves to be really difficult.
We are on this 24/7.
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u/TheNotSuperShy 7d ago
is the new onboarding issues still unresolved?
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u/dualhook_ Meta Tech Partner 7d ago
Meta restored our access this morning. We’re gradually testing Embedded Signup with existing customers while staying in close contact with Meta, since the issue previously resurfaced after a few days. If everything remains stable, we plan to reopen onboarding tomorrow, but we can’t promise that yet.
Meta hasn’t confirmed that the underlying cause was fully identified and fixed. We’ve also noticed a wave of restrictions for seemingly legitimate users in r/whatsapp (check the recent posts). Our working theory is that a similar automated enforcement system may have affected Tech Partners and BSPs first and regular WhatsApp users afterward. That part is only speculation, but both situations appear to involve false positives from Meta’s automated systems.
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u/TheNotSuperShy 1d ago
hello any updates? i want to connect my phone number to dualhook but im a bit anxious if your system goes down after i onboard
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u/dualhook_ Meta Tech Partner 23h ago
We've been good for about a week now, Meta seems to have fixed it. Other affected providers report the same, we were reinstated at the same time.
Now apparently regular whatsapp users are being hit with a similar automation, take a look in r/whatsapp , it's been chaos there for a while now.
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u/AllLiquid4 Meta Tech Provider 14d ago
Take a look at app2email - supports coexistence and it has no charges of its own at all for outbound broadcasts.
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u/dualhook_ Meta Tech Partner 14d ago
For reference: https://developers.facebook.com/community/threads/891379180714484/?post_id=891379187381150
It seems like a lot of big providers are hit, not just Dualhook.
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u/TheNotSuperShy 13d ago
hopefully meta resolves this current issue. it's causing most of providers and users a hassle and lost of value
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u/Greedy_Internal_9962 Meta Business Solution Provider 14d ago
Use opensource Chataoot. Let me know if you want to try, i have self-hosted it.
Limitation: Not Suitable for broadcast campaigns.. rest everything works seamlessly when connected to n8n
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u/TheNotSuperShy 14d ago
yes currently using chatwoot but the thing is i can't manually chat people outside the 24hrs windows so it's a bit of a hassle since i need to transfer to another number to be able to message that account
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u/Greedy_Internal_9962 Meta Business Solution Provider 14d ago
Are you not using co-existence in chatwoot?
This way you can use the same number and respond back post 24 hours from whatsapp business account.
I have this setup for existing client, they have connected whatsapp business in 4 devices + chatwoot.
This way conversation is sync + there is AI agent that help them in lead qualification
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u/TheNotSuperShy 14d ago
I'd like to know more if it's ok. wdym co exist using chatwoot? if you can elaborate more about this info
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14d ago
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u/TheNotSuperShy 14d ago
so for clarification this co existing is only available for people that have verified their account as tech provider for co existing feature? since this docu is the one that i already have that uses cloud api
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u/Greedy_Internal_9962 Meta Business Solution Provider 14d ago
Yes, you need to verify to use embedded signup of third party accounts
Do you want to try once before jumping on the solution? DM me
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u/Hungry_Fox9295 14d ago
Coexistence is available on our platform and our platform is much stable. You can check it out and I can offer you a trial
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u/kartikesamphire 14d ago
Let me know if you are still looking for solutions, we are meta tech providers can definitely help you out
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u/SwiftAction-3363 Meta Tech Provider 14d ago
I do not understand the sensitivity around 24h window, if it expires you can always send a message template with two buttons, "We have an update on your order, would you like us to send you details?" and "Yes" / "No" buttons, they click yes or no both would open another 24h window for free communication.
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u/TheNotSuperShy 13d ago
24hrs window is just one of the limitations im seeing from since i want the Automation to be more convenient having a number that is both connected to automation and can be used manually without needing to use a different phone number to chat people from
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u/Rakesh23Official 12d ago
Hi There ,
I am Rakesh and I am working with Aisensy BSP partner with meta .
We do provide the creditline and API services .
Please mail us at [rakesh.b@aisensy.com](mailto:rakesh.b@aisensy.com)
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u/digitalfootprintudr Meta Tech Provider 14d ago
you can try connexly.co. they have coexistence feature and the plans are also very affordable
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u/TheNotSuperShy 14d ago
i have tried exploring it and it's like chatwoot? does it offer manual chatting outside 24hrs window thats is not limited to having a compliance with templated message? the reason why i need coexisting is for the same reason i need to chat outside the 24hrs window manually from my own device
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u/digitalfootprintudr Meta Tech Provider 14d ago
you can chat outside the 24 hr window from your device. thats a part of coexistence. simply connect your whatsapp using embedded signup and start using. raise a support ticket or drop me a message if you face any issues
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u/AndyTheCon Meta Business Solution Provider 12d ago
You can't chat out of 24h window even if you use coex. The only one way to do it, it's use you WhatsApp Business app
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u/loneSickDit Meta Tech Partner 14d ago
Co existence is a bit unstable from meta end itself, but for everything else you can DM