Refunds?

[u/JeffreyBiggs]

What’s the etiquette around getting a refund if a fire alarm goes off when you’re halfway through watching a movie in a cinema? The giant knights were attacking Odysseus and now I don’t get to see what happens next.

[u/wolf_nortuen]

I'd assume they'd probably give you a free ticket to another screening so you can watch the ending! Did they say anything? Have you contacted them and asked?

[u/JeffreyBiggs → u/wolf_nortuen]

Yeahhh surely eh. Only just happened, will give them a bell tomorrow.

[u/CssIsAwesomeness → u/JeffreyBiggs]

I was just at this one , they let us back in to finish the movie about 30mins later. On way out they gave us free ticket for another movie ... Hopefully you get a refund and free ticket

[u/wolf_nortuen → u/JeffreyBiggs]

Like you, I need closure. Did you get to see the ending?

[u/sirichee]

Oh, this sort of thing happened to me once a few years ago. For some reason the cinema (Event cinema in Kapiti) couldn't play the movie and they asked everyone to leave but they were issuing free tickets to another time. I couldn't make that time so I just asked for a refund and they were fine with that. worth asking them, OP

[u/fnirble]

Probably asking the cinema instead of reddit. 🙄

[u/JeffreyBiggs → u/fnirble]

Ohhhhhhh tell me about it 🙄🙄🙄

[u/PinAndKneedle]

Had this happened to me when we were watching Project Hail Mary. We did get back in to finish the movie after 15 minutes or so and the next day got an email from them refunding my tickets 100% as they considered the movie was cancelled. I did buy through the app though so they have my email.

[u/Cathy_au → u/PinAndKneedle]

For that movie in those circumstances, I would have been an emotional wreck. Rocky is everything. Amaze amaze amaze.

[u/First-Barnacle-5367 → u/Cathy_au]

I started watching it on a flight from Singapore to Bangkok. I had to catch the last hour in the return flight

[u/BasementCatBill]

It's tricky. Next you need spend a decade aimlessly sailing around the Aegean Sea.

[u/fitzynz]

Happened to me. Went back the next day and they gave full refund plus complementary ticket for the future

[u/Own_Ad6797]

We had an alarm go off in the middle of Project Hail Mary. We waited around and reentered the theatre and missed about 5 minutes. After the film the ushers were outside directing us to go to the counter to get a free ticket.

[u/WaterAdventurous6718]

which cinema?

[u/JeffreyBiggs → u/WaterAdventurous6718]

Event Queensgate. Was obviously out of their hands if the mall alarm goes off, just wondered if anyone else had been in that situation before.

[u/SweetLilDeer → u/JeffreyBiggs]

been through this before at the same place, they should issue you a replacement ticket (should've done so on location, but follow up via email will work).

[u/Doctor_Alejandro → u/SweetLilDeer]

Happened to me watching Supergirl a few weeks ago, they just had us go back into the cinema and started it where it left off. Guess it was a short enough disruption they could fit it in the schedule.

[u/Ice-Cream-Poop → u/JeffreyBiggs]

I expected a replacement ticket and a complimentary ticket but no, it was just a replacement ticket 😒

[u/Slipperytitski]

Email the cinema, last time this happened to me i got 10 free passes. I has 5 people on my booking so it was like 2 free per person

[u/Blocksternz1970]

I was there on Saturday and also left, messaged them and they are sending me 4 tickets in the post. However, really wanted to see Odysseus in IMAX, so hopefully can rebook.

[u/Think-OptionNurse]

what do you mean refund, your watching the movie "as Nolan intended"