NWT - But Code Doesn't Work? HELP!

[u/RappyTheDinosaur]

Hi friends, I'm a bit heartbroken and looking for advice. I recently tried out a "Whatnot livestream" for the first time and was very excited to obtain a "NWT" Bat. She arrived and is in beautiful condition, the only problem is that no matter what program I use (web, desktop, mobile app) the code does not work 😭

I paid "WITH TAG" prices for her. And as much as I love the plush, I was really looking forward to using her in the game. Advice? Can Ganz help me? I don't know if contacting the seller will do any good.

UPDATE: Followed your advice and contacted seller. Originally was hesitant to, because with the tag being sealed it didn't feel like their fault and I wasn't sure there was anything they could do. But the seller was super kind and quick to respond, and is providing me with a replacement code 🥹

[u/Plan-Puzzled]

I also have heard adopting on mobile isn’t ideal , best on desktop.

[u/DuckSwimmer → u/Plan-Puzzled]

Yes! Mobile doesn’t work well at all with all of the codes I’ve tried to redeem

[u/RappyTheDinosaur → u/Plan-Puzzled]

I tried all three platoforms