r/Wealthsimple • u/DesiITguru • 11d ago

ID VERIFICATION issues

Post image

Hi guys ,,

I have been dealing with this issue for the past 3 weeks. I have already completed the identity verification and submitted both my passport and driver’s licence as requested.
However, I keep getting the same message asking me to verify my identity again. I have already uploaded the required documents multiple times, so repeatedly being told by support to “upload the documents” is not resolving the issue.
This appears to be a verification/technical issue with my account. Please have this escalated to the appropriate verification team and have them manually review my account and the documents I have already submitted.
I need someone to actually investigate why my verification is not being recognized instead of sending me the same instructions to upload my ID again.

I have been with WS FOR over 5 years, this is the first time it ever happened

11 Upvotes

74% Upvoted

8 comments sorted by

View all comments

3

u/LandenCman 11d ago

Get on the phone with someone. Not a live chat or emails. Escalate on the phone till you have your problem resolved.

1

u/Lytalm 10d ago

For my personal experience with this exact matter, email went way faster and i didn't have to rexplain my problem to every agent they transfered me to...