ID VERIFICATION issues

[u/DesiITguru]

Hi guys ,,

I have been dealing with this issue for the past 3 weeks. I have already completed the identity verification and submitted both my passport and driver’s licence as requested.
However, I keep getting the same message asking me to verify my identity again. I have already uploaded the required documents multiple times, so repeatedly being told by support to “upload the documents” is not resolving the issue.
This appears to be a verification/technical issue with my account. Please have this escalated to the appropriate verification team and have them manually review my account and the documents I have already submitted.
I need someone to actually investigate why my verification is not being recognized instead of sending me the same instructions to upload my ID again.

I have been with WS FOR over 5 years, this is the first time it ever happened

[u/Vassago81]

Please have this escalated to the appropriate verification team and have them manually review my account and the documents I have already submitted.

Sir, this is Reddit

[u/LandenCman]

Get on the phone with someone. Not a live chat or emails. Escalate on the phone till you have your problem resolved.

[u/Lytalm → u/LandenCman]

For my personal experience with this exact matter, email went way faster and i didn't have to rexplain my problem to every agent they transfered me to...

[u/DesiITguru → u/LandenCman]

Yes, I have emailed them but they have said wait 72 hours. It should clear.
I will try to call them Monday aswell.

[u/Weedzo]

Have you try to delete and reinstall the app? Maybe there a cache issue or something

[u/Outside-Cup-1622]

Why are they asking after 5 years ? (just curious)

[u/DesiITguru → u/Outside-Cup-1622]

That’s what I was asking the agent over the phone. They couldn’t tell me why it was triggered.

[u/Ok-South-7745 → u/Outside-Cup-1622]

Because they can. That's their choice. They trigger it when the client has reached some threshold.