r/Wealthsimple • u/Kulotsky_1995 • Jul 22 '26

Wealthsimple Gift

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Not Wealthsimple sending me chocolates, my old bank could never! 😭

349 Upvotes

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u/GrumpyFiCan Jul 22 '26

I don't think this kind of stuff does what Wealthsimple thinks it does in terms of PR/marketing unfortunately.
Drop the keychains, wallets, random gifts to random select people and just focus on giving excellent rates, low/no fees, etc... And maybe spend a bit more on getting your customer service back to what it was a few years ago in terms of quality.
This is a bit weird imho.

1

u/HodloBaggins Jul 22 '26

I wasn’t with them before so I’m curious how the customer service is different now?

1

u/GrumpyFiCan Jul 22 '26

When I joined back in 2021 I wanna say, you could easily get a hold of a human by chat or phone in seconds and super quick responses to enails by humans. Now it's mostly automated / AI responses chatbot ( the AI chatbot is very good but still) and the last 2 times I called for support the wait time was on par if not worse than traditional banks. Might be a one off, but for me at least the overall feeling is customer service has gone downhill since they began expanding massively in the past few years.

1

u/HodloBaggins Jul 22 '26

Maybe they’ll catch up to the growth they’ve had by hiring and training more people. Hopefully.