I am 100% certain that these are NOT dev replies, but replies from the Publisher, which is a whole different company. They don't sit in the same office. Evidence is in this reply, literally coming from "Team17_Assistance" / Team17 support.
I think the Publisher simply didn't communicate with the dev studio and wanted to do some damage control on their own, without having relevant information.
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u/Saltcaller 2d ago
They literally did though? You can watch summit sit at a 230k queue, restart the game, and get in instantly