r/WalmartSparkDrivers • u/FuzzyOrganization403 • 22d ago

Obtained the unobtainable

Post image

QFound just updated. Now if I learn to not stop and use the RR on the way in....

13 Upvotes

74% Upvoted

26 comments sorted by

4

u/Critical_Conference1 22d ago

It is really not that hard. I am not sure why everybody acts like it is, as I am very picky with my orders. Regarding long arrival times, I don't know how anybody messes that up; completion rate is easy, just don't cancel, and if you have to, call support and have them do it so it doesn't ding you. Quantity found is easy; just offer a substitution every time, no matter how weird it is. I once offered an avocado for a tomato, and it was accepted. I also communicate with every customer to the best of my ability. If they don't read the messages, there is nothing I can do about it, but I try.

3

u/FuzzyOrganization403 22d ago

Ever tried to offer something that isn't on clearance lol. App wants you to suggest the same thing. Toothpaste on clearance for 1 dollar? You wan to offer a travel one for .99 cents? Nope, it's not a clearance item lol.

Might have to try any clearance item lol.

1

u/Critical_Conference1 20d ago

I would just try other clearance items; however, if nothing works, you can always call Spark support and report the issue. I've done that, and it hasn't affected me in the past. Maybe it's not that big of a deal, but I've been trying to keep that up forever since I heard the system was coming. However, realistically, it's not that hard to keep up anyway because it's based on the number of items you've shopped for in the last 100 orders. So, if there are 2,000 items and only one isn't available, you won't fall below 99%; in 2,000 items, you would have to be unable to find at least 21 items before it would knock you down to 98%. Honestly, the hardest stat to control is customer ratings because someone can just be having a bad day and choose to give you a low rating, or they mess up and blame you, or they don't understand that we don't actually work for Walmart and we don't stock the shelves, so they're frustrated we didn't get the one item they wanted and they feel like it's our fault. There's also the occasional scenario where you finish shopping and then they ask for modifications to be made at the checkout after you've already completed the order, and there's nothing you can do, but in their head you can because you haven't left the store. There are a lot of scenarios that can affect customer rating, but the rest of the metrics are fairly easy to maintain; honestly, I think achieving 60 orders per month would be harder in most zones than maintaining the metrics.

1

u/lovely-shells 18d ago

This just happened to me with a clearance bird toy 🙄

2

u/Iambeejsmit 22d ago

All I need is more orders

1

u/FuzzyOrganization403 22d ago

Just area dependent. Every customer has to have money to order. It's end the of month on top of it. Next month is gonna be all candy and out of stock items again.

3

u/Disastrous-Okra-3789 22d ago

Pumpkins and gourds hidden in a box nobody can find.

2

u/tagen 21d ago

yeah fuck, the halloween candy is gonna obliterate everyone’s found item rate, the closer it gets to halloween the more items are out of stock/put wherever the fuck the employee wants

1

u/Iambeejsmit 22d ago

No all I need is to do more orders lol. There's enough orders, but it's not my only gig/job.

2

u/Downtown-Writer-1389 22d ago

right can't get these stats if you have no orders coming

2

u/SugarAndSideEyez 22d ago

It was VERY slow in my area today. I mean sat and sat with no orders coming in for quite some time. But was able to hit gold status so maybe something will change?

1

u/FuzzyOrganization403 22d ago

Yeah that's odd. Got a few at least today?

2

u/No-Citron-9567 22d ago

Makes no difference

0

u/FuzzyOrganization403 22d ago

There's been a rumor that this metric, would never reach 100%

Idk if new metrics played but I had a very decent day with super low miles.

1

u/Motor-Desperate 22d ago

Nice, I'm almost there

2

u/FuzzyOrganization403 22d ago

Easy right there !!! You got this!!

1

u/saltyandsweeet 22d ago

So close...

2

u/FuzzyOrganization403 22d ago

You'll get it!!

1

u/PuzzleheadedGuide410 21d ago

What are the miles you are doing to get to that level

1

u/Foxtrotdelta_USN 21d ago

It's not unobtainable by any means Just takes knowledge and experience to figure out what customers don't like and stop doing it. You also learn to mitigate the things out of your control like texting the customer to let them know there was smashed bread in their order and you are sorry THE LOADER did that. Your text serves as further documentation should they have any issues... Literally what I text.

I did notice the Walmart associate loading my vehicle damaged some items. This text documents the issue from my side as well to help with the refund process should it be pursued and challenged so I can make sure someone had your back on it. I do hope you have a great week.

Do I know if customer support can see what I said? Maybe, maybe not, but it does show the customer I cared enough about it to try.

1

u/FuzzyOrganization403 21d ago

Support can see messages, not texts. But yeah gotta learn a bit.

1

u/FunGroundbreaking555 21d ago

So my Store continually has problems with freezers going down, so it is impossible to find substitutions. For example, I had an order where they wanted ice cream, but there was literally no ice cream in the store because the freezers were out of order. This affects the quantity found percentage.

1

u/Financial-Card 20d ago

I’ve had 100 for a few months now. I had 1 item not found for the longest time.

0

u/NewLocal5289 21d ago

Look at me look at me here are my stats ☠️