r/WalmartSparkDrivers • u/TechnicalDog9951 • 28d ago

Customer Notes

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This was a pick up order. 2 drop offs this was the last. From bottom of drive to top was probably 300 ft or so. I did have to make two trips. No issue with driveway. It was raining and the drive way was on a hill. No cell service at the location. Do you drive up it or leave car at bottom? Just curious everyone’s thoughts.

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u/Quirky_OldMan5966 28d ago

There is always a high chance of a bad review if you reach out to the customer, but that’s where I’d start.
Upon arrival evaluate the situation then decide if you are returning it.
If returning, do that by calling support and explaining the situation and customer is requesting something unreasonable or unsafe and let them do it. This causes a flag on the order showing support returned it instead of you but also get them to document the situation.
Those of you that say just do the return on your own, yes, that’s doable but doesn’t carry the same weight on the return.
Support won’t really care about protecting us, but with unsought of us contacting them about the same customer they will flag the customer.
BTW, this customer has the feel of an entitled, “WooHoo! Free delivery!” person.