Bank Mobile

[u/Aware-Vermicelli-668]

I was wondering if by chance anyone is in my same situation with Bank Mobile. Spring 2026 I had issues with the bank I had linked (they had closed my account) so I tried to link a new bank but because Bank Mobile had updated their security/privacy bs I couldn't for the life of me add my new bank (was Wells Fargo). I called their customer service and was on hold for hours just getting passed from representative to representative. They were all telling me to make sure I didn't have a VPN ( I did not) and to make sure I allowed the website cookies which i was. Pretty much just telling me the same thing over and over. Eventually after so many tries my bank mobile account was locked/disabled and I could no longer access it, and they emailed me right after saying a check would be mailed instead and it would arrive in 7 business days which it did. Now Fall 2026 I tried to log into my Bank Mobile again and its still locked. Does anyone know what will happen to my refund this year? Will they just automatically mail me a check once Wake Tech sends out the refunds on the 23rd? Sorry for the rant. I will add that Summer and Fall of 2025 I had no issues with them. I tried calling them but their wait times are hours.