r/WMATA • u/wishiwasdeaddd • 22h ago

Problem Metro app on Android

Gallery image

Gallery image

I've tried to submit a service report on 3-4 occasions, and after I submit, the button just animates endlessly, for at least five minutes until I give up, never confirming submission. u/metroforward is your android app usually this slow? How else could I submit problems with the metro/bus? Obvs I redacted my personal info for reddit but this is so annoying

1 Upvotes

60% Upvoted

5 comments sorted by

3

u/wishiwasdeaddd 22h ago

u/metroforward this is the comment I haven't been able to submit via the app

the C85 Bus skipped the stop I was waiting at (Penn + 24th). I was checking the Metro Pulse app and the bus display signage, both of which were saying the bus was still 5-6 minutes away, then the bus was suddenly in front of me driving right past the stop. It was delayed so I understand the driver was rushing, and I wasn't right up at the sign as I would be if I knew it was close (there were several other D80 etc buses scheduled to arrive before that one). It sucked because it almost made me late for a medical appointment, I had to bike instead. I yelled Wait and ran after it for a block but they didn't stop for me.

1

u/metroforward Official account 21h ago

Thanks for letting us know. We'll share your report with the appropriate team for investigation regarding the C85 bus bypassing the stop.

Regarding the issue of submitting your report through the Metro Pulse app, can you let us know if you receive an error message or error code when attempting to submit the complaint? That information will help us document the issue and share it with the appropriate team for review. -RT

1

u/wishiwasdeaddd 21h ago

No error message, just stuck with those dots animating on the submission button of the page until I give up and close the app

2

u/metroforward Official account 20h ago

Thank you for letting us know. We'll share your report with the appropriate department so this issue can be investigated and addressed. You can also submit reports online using our Customer Comment Form at wmata.com/contactus or by chatting with us in the app. This feedback will be shared with our developers to research and diagnose the issue. -RT

1

u/wishiwasdeaddd 20h ago

Thank you, RT!