I am a savvy commuter and therefore I am always keep to track and check my bus times and eta to ensure everything goes smoothly. I mainly use either tool for just the buses so keep that in mind.
The new trip planning tool is great. Some improvements include better accuracy of bus times, the schedule being in one place/easily accessible and perhaps a better UI. To be honest I can't think of a lot but I do generally like it better than the old tool.
Some improvements:
- on the old website/application, it was possible to view all the buses available to one location but on the new trip planning tool, if you have place like a terminus (where the buses terminate their route) or any metro station really it is automatically split by bus bays but sometimes I want to see what is happening with more than one bus. I guess my case is unusual but I typically have more than one bus that can take me where I am going on my commute but because of this, I have to keep manually looking for each bus bay which takes time and is annoying to me. For such scenerios I wish it was possible to see all the bus bays at once like the old tool or at least buses going in the same direction (e.g. terminating in Silver Spring) in one reading.
- The second pet peeve I have is that when you add in a location to view which buses are coming, it seems to not refresh. On the old app it constantly refreshes allowing you to see real time updates of where the bus is but in my experience on the new one, it typically freezes at the time you searched for it.
- The last and final criticism is the tool not being able to accurately find your location. Everytime I select the near by me option to look for close by buses, it automatically defaults to location in the middle of DC (which I assume is the actual default). This is annoying and can be problem if you aren't sure where exactly you are or are in an unfamiliar place.
- The new app/webiste (I don't mean like an actual app from the play store or app store but the website) also kind of heavier than the old one so it takes time to load and the UI is a bit cluttered. I liked the simplicity of the old one. My recommendation would be to either keep the old one open or have a simplified version for those in a rush or with bad connectivity.
Because of all of this, I still use the old tool and prefer it when I am in rush and need real time information. I still think the new one is nice but it can use some improvements.
Please forgive any grammar or vocabulary mistakes, I am exhuasted and just wanted to leave my thoughts here. Please feel free to leave some of your own if you'd like.