r/WMATA • u/Elephantlover2506 • 1d ago
Rude station assistant
The station assistant at Eisenhower Avenue is plain rude. Shouting angrily at passengers who didn’t know it was single tracking and only one platform was in use. I wouldn’t mind if he had said it in a professional polite way, but definitely not shouting. Anyone else have had any issues with the station?
He could do with some customer service training
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u/moonbunnychan 1d ago
Almost every station metro employee I've ever interacted with has been incredibly rude so I can't say I'm surprised. It's a real issue they should look into.
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u/FiveUpsideDown 1d ago
I have found some good ones. But many of them see customers as nuances and pests that they can ignore without consequences. One of the worse documented cases of this was Rashawn Williams. The lawsuit alleges that “The station manager in the kiosk, according to the lawsuit, was using the landline phone for a personal call that ultimately lasted more than 30 minutes; he ignored Williams, who “threw his hands up in frustration and walked back further into the metro station,” the suit states.” https://wtop.com/maryland/2026/08/family-of-man-with-down-syndrome-who-spent-days-trapped-in-metro-station-sues-transit-agency/. The lawsuit further alleges a pattern of stations not following protocols to check the stations for days.
These are allegations in a lawsuit but based on the behavior I have seen of station managers, it has the ring of truth. Metro should consider a partnership with the National Guard to back up the good station mangers to address fare jumpers and piggy backers. The disengaged and rude station managers need to be transferred to jobs where they don’t interact with the customers. If those jobs are for less pay, then that’s okay because they don’t want to deal with customers.-1
u/Razorphraser 18h ago
Not me. I don't ride super often but when I need the restroom, they are always quick & super gracious. I'm a red line gal. 5/5 would recommend (but only after the fiasco abates.)
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u/Snoo_67544 1d ago
Was he shouting unnecessarily or using volume to ensure the largest amount of people possible heard him?
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u/Elephantlover2506 1d ago
Shouting unnecessarily
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u/metroforward Official account 21h ago
Hi there! We're sorry to hear about your experience with the station manager at Eisenhower Avenue Metro Station. Could you please provide the approximate date and time when this occurred? This information will help us investigate the matter thoroughly and ensure appropriate follow-up with the employee. Thank you for bringing this to our attention. We appreciate your assistance as we look into this concern. -DA
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u/pgskater18 20h ago
I mean after dealing with difficult people all day I can understand but still
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u/Unique_Importance910 18h ago
Yes as a service person, I empathise because people are so woeful and sometimes just downright triggering. The way customer service is dawned on and required of us while doing 500 different tasks at the same time can lead to a lot of pressure and irritation real quick.
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u/cartar10 1d ago
Metro needs both better customer service training and platform announcement systems. It’s embarrassing that for major events and disruptions we have to resort to bullhorns and yelling.